I’m a customer support professional with nearly 7 years of experience supporting customers and clients by phone, email, and carpark intercom. Most recently at EnablesGroup, I created and assigned job tickets to technicians in SimPro, prioritized requests by service agreement and SLA, and processed monthly technician timesheets for payroll. Earlier, at EMAPTA, I handled 100+ inbound calls and emails a day. I’ve supported Australia and New Zealand clients on rotational shifts, including graveyard, so unusual hours and time zones are familiar to me. I’m detail-oriented, calm under pressure, and I follow every request through to resolution. I’m looking for remote customer support or operations and administrative support roles, and I’m available to start right away.
Joyce Ann Ogalesco
@joyceannogalesco
Organized and detail-oriented professional with experience in operations, problem-solving, and customer support.
PhilippinesExperience
Work history, roles, and key accomplishments
Customer Support Specialist
EnablesGroup
Jun 2023 - Jul 2026 (3 years 1 month)
Handled inbound and outbound calls, created and assigned job tickets in SimPro for carpark equipment issues, and coordinated with technicians to resolve requests. Prioritized requests by SLA impact and processed monthly technician timesheets.
Customer Support Specialist
EMAPTA
Aug 2020 - Oct 2022 (2 years 2 months)
Supported 100+ inbound calls and emails daily, resolving customer concerns efficiently while maintaining service quality. Managed multiple communication channels and documented cases accurately for internal tracking.
Customer Service Representative
Tech Mahindra
Sep 2018 - Feb 2020 (1 year 5 months)
Delivered frontline customer service while maintaining accurate operational records for internal reporting. Coordinated with internal teams to ensure adherence to compliance procedures and process standards.
Education
Degrees, certifications, and relevant coursework
University of the East – Manila
Bachelor of Arts, Broadcasting
2014 - 2018
Bachelor of Arts in Broadcasting from the University of the East – Manila, completed in 2018.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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