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Yenz Joel Ortega Espinoza

@yenzjoelortegaespino

SOC Analyst focused on threat detection and network monitoring, using Wireshark and Suricata to investigate suspicious activity.

Mexico

Message

What I'm looking for

I’m actively pursuing a SOC Analyst career path and developing my advanced SOC and penetration-testing capabilities.

In cybersecurity labs, I monitored network traffic with Wireshark, investigated simulated alerts, and practiced basic incident response workflows.

I configured and reviewed Suricata IDS alerts, analyzed logs, and used Nmap for network scanning and reconnaissance. I also worked in Linux environments for system and log analysis.

At Tata Consultancy Services (TCS), I delivered Level 1–2 support for enterprise systems and users, resolving network, hardware, and software issues. I’m actively pursuing a SOC Analyst career path and developing my penetration-testing capabilities.

Experience

Work history, roles, and key accomplishments

IT Service Desk Analyst

Tata Consultancy Services

Delivered Level 1–2 support for enterprise systems and users. Diagnosed and resolved network, hardware, and software issues, and managed incidents, escalations, and service requests.

IT Support Troubleshooting Incident Management Escalation Management Service Requests Network Diagnostics Hardware Software

Subject Matter Expert / Trainer

Alorica

Resolved complex escalations and trained new employees. Improved team performance and workflow efficiency.

Escalation Management Training Team Performance Workflow Optimization

Medical Interpreter

Language Line Solutions

Interpreted real-time emergency and medical communications. Maintained accuracy and composure under high-pressure conditions and ensured confidentiality and compliance with strict protocols.

Medical Interpretation Emergency Communications Confidentiality Compliance High Pressure Communication