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Joslyn CaplesJC
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Joslyn Caples

@joslyncaples

Call center operations director at Top Tier Solar Solutions who advanced from top-performing team member to directing daily operations.

United States
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At Top Tier Solar Solutions, I advanced from a top-performing team member to Director of the Call Center. I oversaw daily operations, supported team performance, and helped make company and operational decisions.

I assisted with new-hire training and onboarding, led training sessions, and provided ongoing coaching. I also recognized employee achievements and announced team wins.

At The Goddard School and Garden Ridge Preparatory School, I cared for infants and toddlers and planned age-appropriate activities. I supported children’s development, maintained classroom routines, and communicated with families about their children’s days and progress.

At Mendocino Farms, I advanced from server and hostess to a managerial role, overseeing staff operations, customer relations, and catering orders. At Mo' Bettahs, I worked across cashiering, line preparation, dishwashing, and store closing.

Experience

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Education

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Collin County Community College logoCC

Collin County Community College

Associate of Arts, General Studies

Pursuing an Associate of Arts degree, currently in freshman year.

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