At Revel Systems / Shift4 Payments, I provide Tier 2/3 technical support to global merchants using the Revel POS platform on the Shift4 network. I manage complex cases end-to-end across payment operations, hardware, software, and networking.
I analyze system and crash logs in Visual Studio Code, navigate Swift and Objective-C codebases, and escalate actionable software issues to engineering. I also troubleshoot third-party integrations, including API connections.
I remotely manage merchant iPad fleets with MDM Canopy and diagnose Wi-Fi, LAN, and VPN issues using the Cisco Meraki Dashboard. I maintain a 95%+ CSAT score and was promoted to Senior Technical Support within eight months.
I write and maintain internal and external knowledge base articles in Confluence. My earlier experience includes logistics and quality control, automotive mechanics, farm management, and scaffolding.
