Looking for a job

Andrius Maličevas

@andriusmalievas

Message

Service Reliability Engineer at Mambu who supported cloud production reliability across AWS, GCP and Azure.

Lithuania

Message

At Mambu, I monitored production infrastructure across AWS, GCP and Azure, responded to on-call alerts, and investigated incidents with Grafana and K9s. I also supported Blue/Green deployments and infrastructure changes using Kubernetes and Terraform.

Previously, as a Support Engineer at Mambu, I triaged customer issues, managed P1 and P2 incident resolution, and worked on product reliability improvements. At HCL, I worked as an L2 Desktop Support Engineer and Senior Analyst.

Experience

Work history, roles, and key accomplishments

Service Reliability Engineer

Mambu

Jan 2025 - Sep 2026 (1 year 8 months)

Monitored cloud infrastructure across AWS, GCP, and Azure using Grafana and K9s, and participated in on-call rotations. Investigated production incidents, performed root-cause analysis, and supported Blue/Green deployments and infrastructure changes.

Support Engineer

Mambu

Feb 2023 - Jan 2025 (1 year 11 months)

Solved technical issues reported by customers, performed technical triage using tools such as Grafana, Loggly, and MS SQL, and managed resolution and communication for major incidents (P1 & P2). Provided support for Mambu applications and services in Salesforce and ensured all support tickets were responded within agreed service level timeframes.

Grafana Loggly MSSQL Salesforce Incident Management Sev1 Sev2 Incident Response Escalation Management SLA Triage Knowledge Base Process Improvement Cross Functional Collaboration

L2 Desktop Support Engineer

HCL

Aug 2022 - Nov 2022 (3 months)

Acted as a point of contact for consumers experiencing desktop-related issues, provided technical assistance via phone, chat, and email, and prioritized and managed technical incidents in queue. Performed troubleshooting steps, identified root causes and reoccurring trends, and ensured Service Level Agreements were maintained.

Desktop Support Troubleshooting Incident Management Service Level Agreements Problem Management Escalation Management Continuous Improvement