Joshua Okeke
@joshuaokeke
Call Line Specialist at ISG who handled high-volume inbound calls and maintained detailed customer records.
NigeriaWhat I'm looking for
At Information Services Group (ISG), I handled a high volume of inbound calls remotely, serving as the first point of contact and providing callers with accurate information.
I directed inquiries to the right team, followed established call procedures, and recorded call interactions and customer details in CRM and documentation systems.
At Visafone, I provided phone-based customer support, resolving or escalating inquiries and documenting interactions for follow-up. I handled customer information confidentially and am available for a fixed 4:00 AM–12:00 PM Eastern Time schedule.
Experience
Work history, roles, and key accomplishments
Managed high volume of inbound calls from a remote setup, serving as first point of contact and directing inquiries to appropriate teams. Maintained detailed CRM records and handled sensitive information with confidentiality.
Customer Support
Visafone
Mar 2022 - Feb 2025 (2 years 11 months)
Provided phone-based customer support, answering inbound calls and resolving or escalating inquiries professionally. Documented interactions accurately and maintained confidentiality standards.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Electrical Electronics Engineering
Earned a Higher National Diploma in Electrical Electronics Engineering from Yaba College of Technology in 2008.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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