Joshua Kithome

I’m an ICT professional with over 6 years of progressive experience across IT operations, infrastructure support, systems administration, user support, and technical training. I’ve managed day-to-day ICT service continuity while coordinating troubleshooting across hardware, software, networks, and user access.

In my current role as an IT Operations Manager, I oversee ICT operations including systems administration, network availability, endpoint support, and service continuity. I maintain and optimize infrastructure to improve uptime, reliability, and staff productivity, while enforcing operational controls, data protection, user account administration, and cybersecurity hygiene.

I also support digital tool adoption and process automation initiatives to reduce manual operational delays and strengthen workflow efficiency. I ensure procurement, installation, configuration, and lifecycle management of ICT equipment and software resources, and I provide technical guidance so teams can use systems confidently.

Earlier, as an ICT Operations Officer, I monitored network connectivity and communication systems, installed and maintained ICT equipment, managed user accounts and access permissions, and performed system updates, preventive maintenance, and troubleshooting. I also worked as an IT Tutor, delivering practical ICT training in areas like hardware, networking, systems support, office applications, and digital literacy.