Open to opportunities

Joshua Harkness

@joshuaharkness1

Message

Technical Project Coordinator at GE Appliances who streamlined onboarding and cut help desk escalations by 60%.

United States

Message

What I'm looking for

I’m open to remote Technical Project Coordinator, Creative Operations / Project Coordinator, and IT Implementation roles.

At GE Appliances, a Haier company, I coordinate IT initiatives around live production needs, support Windows PCs and enterprise apps, and manage onboarding from device setup through day-one readiness. I also author SOPs that standardize troubleshooting and escalation.

I helped transition 300 employees to remote work in 60 days with zero operational gaps on day one, after running the pilot and authoring the deployment playbook. I also re-architected support queues and documented cross-departmental processes, decreasing help desk escalations by 60%.

For endpoint provisioning, I used structured scripting to reduce the process from about three hours and 200-plus steps to about 90 minutes and 85 steps. I also audited 1,100 endpoints and completed 100-plus Windows 11 upgrades in 11 days without phone coverage gaps.

Since 2009, I’ve managed freelance photography projects from client consultation through production and final digital delivery. I coordinate shoot logistics and production workflows, and have maintained a 100% on-time milestone delivery record.

Experience

Work history, roles, and key accomplishments

Current

Senior Digital Technology Specialist | Technical Project Lead

Current

GE Appliances, a Haier company

Oct 2021 - Present (5 years 1 month)

● Deliver Tier 2 support for Windows PCs, Active Directory, and enterprise apps org-wide.
● Resolve escalations from frontline specialists while mentoring junior IT staff.
● Advise leadership on IT strategy using system performance data and log analysis.
● Organize and manage IT equipment inventory using 5S methodology, cutting downtime.
● Administer access controls via Active Directory, Okta, and

Current

Freelance Photographer

Current

Freelance

Jan 2009 - Present (17 years 10 months)

• Manage end-to-end client engagements from initial consultation and requirements gathering through on-location production and final digital asset delivery.
• Oversee project logistics, shoot scheduling, gear contingency readiness, and environmental risk mitigation across outdoor and variable-light settings.
• Direct raw digital production pipelines, including secure asset ingestion, metadata ta

Digital Technology Specialist

GE Appliances, a Haier company

Apr 2018 - Oct 2021 (3 years 6 months)

● Delivered frontline technical support, minimizing downtime for contact center staff.
● Implemented 5S practices for workspace and inventory organization, boosting efficiency.
● Coordinated equipment replacement cycles to ensure business continuity.
● Supported internal project execution alongside operations leadership.
● Key Achievement: Workspace optimization practices boosted org-wide efficien

GE Appliances Store Representative

GE Appliances, a Haier company

Apr 2015 - Apr 2018 (3 years)

● Supported order tracking and issue resolution via Salesforce and Oracle EBS.
● Created SOPs to standardize order-management workflows.
● Resolved escalated backend issues, including shipping and payment errors.
● Key Achievement: Built resolution processes that improved satisfaction scores.

Product Support Specialist

GE Appliances, a Haier company

Feb 2014 - Apr 2015 (1 year 2 months)

● Delivered front-line product support: troubleshooting, parts, and scheduling.
● Guided customers through pre-purchase decisions with tailored recommendations.