erica sosa
@ericasosa
Change agent leading global IT operations and large-scale digital transformations.
United StatesWhat I'm looking for
I am a change agent with 20+ years leading digital and operational transformations for Fortune 100 companies, specializing in global IT operations, risk management, and cross-functional execution that delivers cost savings and operational efficiency. I have orchestrated multi-site IT transitions, major infrastructure consolidations, and negotiated multi-million dollar vendor contracts while directing daily operations for large enterprise environments.
At GE I led depot consolidations, European depot relocations, and long-term AV/IT operations for a flagship training facility, driving measurable reductions in support costs and inventory while implementing advanced networking, smart-hospitality, and analytics solutions. I combine ITIL-aligned service management with hands-on project leadership to ensure business continuity, stakeholder alignment, and sustained operational excellence.
Experience
Work history, roles, and key accomplishments
Sr. IT Staff Technical PM
General Electric Company
Jun 2024 - Present (1 year 7 months)
Led global IT supply chain and depot optimization initiatives that reduced North America support costs from up to $2.2M to $179K and delivered 30% cost reductions on European depot relocations while ensuring uninterrupted IT services.
GCSr. IT Staff Technical Project Manager
General Electric Company
Jul 2007 - Present (18 years 6 months)
Orchestrated global IT depot consolidations and vendor transitions that reduced annual support costs from $650K–$2.2M to $179K and drove 30% cost reductions on European depot relocations while ensuring uninterrupted IT services.
GCAV/IT Operations Manager
General Electric Company
May 2011 - Jun 2024 (13 years 1 month)
Built and led campus-wide AV/IT operations for GE Crotonville, managing a 30-person global team across 12 classrooms, 80 offices and 248 hotel rooms to deliver 24/7 service reliability and drive operational improvements.
GCSr. Technical Project Manager
General Electric Company
Jan 2011 - Mar 2024 (13 years 2 months)
Led multi-site AV/IT integrations, infrastructure decommissions and digital transformation projects supporting relocations and closures that minimized downtime for 500+ employees.
GCIT Staff and Project Manager
General Electric Company
Jun 2009 - May 2011 (1 year 11 months)
Drove process improvements in PC refresh and onboarding to reduce cycle times and managed asset team operations to ensure SLA-compliant enterprise deployments.
GCEnd User Engineer
General Electric Company
Jul 2007 - Jun 2009 (1 year 11 months)
Managed desktop support across multiple global offices, designed AV/IT infrastructure for builds and disaster recovery sites, and contributed to enterprise upgrades and security initiatives.
Project Manager
Eze Castle Integration
Mar 2006 - Jul 2007 (1 year 4 months)
Led IT infrastructure implementations for investment firm clients, coordinating cabling, AV and vendor solutions to enable seamless office launches and technical transitions.
IIIT Specialist
Intuit, Inc.
Apr 2000 - Jul 2006 (6 years 3 months)
Managed network, telecom and desktop support across multi-site operations and led enterprise projects for PC imaging, remote support and asset management to improve support consistency.
Education
Degrees, certifications, and relevant coursework
MCManhattanville College
Bachelor of Science (Dual), Organizational Management; Psychology
Grade: Magna Cum Laude, GPA 3.87
Dual Bachelor of Science degrees in Organizational Management and Psychology, graduated Magna Cum Laude with a 3.87 GPA.
Availability
Location
United StatesAuthorized to work in
Job categories
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