Open to opportunities

Joshua Collinge

@joshuacollinge

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Medical Office Representative focused on patient privacy, scheduling, and clear communication.

United States

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What I'm looking for

I’m looking for a patient-centered role where I can apply strong communication, scheduling, and HIIPA-focused privacy practices to keep care organized, documentation accurate, and patients supported from check-in through next steps.

I’m a Medical Office Representative with a strong track record of building rapport across diverse patients and teams while keeping communication calm, timely, and solution-focused. I prioritize patient privacy and ensure all HIIPA guidelines are followed, while managing provider schedules and escalating needs when additional resources are required.

Previously, I developed high-volume customer service and problem-solving skills as a Server/Bartender and Sales Associate, where I handled complaints professionally, maintained safety and cleanliness, and managed inventory and transactions accurately. I bring self-motivation, punctuality, and a desire to learn into every role—especially when helping patients understand tests or procedures and ensuring medical documentation is processed correctly and sent on time.

Experience

Work history, roles, and key accomplishments

Current

Medical Office Representative

Current

BayCare Medical Group

Jul 2025 - Present (1 year 1 month)

Managed medical office operations for a cardiology practice, including maintaining patient privacy and processing medical documentation. Coordinated provider schedules, educated patients on tests/procedures, and prioritized requests with technical staff while escalating resource needs when required.

Interpersonal Communication Team Building Patient Scheduling Patient Education Medical Documentation Prioritization Escalation Management Issue Resolution Customer Service

Server/Bartender

BJ’s Brewhouse

Nov 2024 - Jul 2025 (8 months)

Provided guest service in a fast-paced environment by prioritizing client requests and resolving issues before escalation. Followed procedures for safe food preparation, restocked inventory, ensured accurate delivery of orders, and handled complaints professionally.

Customer Service Interpersonal Communication Team Building Issue Resolution Escalation Management Food Preparation Order Accuracy Complaint Resolution Multitasking

Server/Bartender

Chili’s of Largo

May 2022 - Jul 2024 (2 years 2 months)

Served customers in a fast-paced setting by prioritizing client requests and coordinating with technical staff when additional resources were needed. Followed safe food preparation procedures, restocked inventory, ensured accurate order delivery, and resolved complaints professionally.

Customer Service Interpersonal Communication Team Building Issue Resolution Escalation Management Food Preparation Order Accuracy Complaint Resolution Multitasking

Sales Associate

Old Time Pottery

Oct 2021 - Aug 2022 (10 months)

Supported store operations by ensuring freight was stocked and organized in the warehouse and assembling furniture for store displays and customer deliveries. Processed currency and credit transactions accurately and delivered strong customer service recognized by the store.

Warehouse Furniture Assembly Customer Delivery Cash Handling Credit Card Transactions Customer Service

Shift Leader

Jamba Juice

Aug 2020 - May 2021 (9 months)

Led high-volume, fast-paced operations while maintaining high customer service standards and building loyal clientele through friendly interactions. Maintained kitchen cleanliness and hygiene, and managed stock and replenishment of inventory and supplies.

Customer Service Leadership High Volume Management Clienteling stock replenishment Food Service Operations Team Support