Josh Medina
@joshmedina
Technical support representative for Asurion / Verizon Wireless who troubleshot device setup, connectivity, and account-access issues.
El SalvadorWhat I'm looking for
At Asurion / Verizon Wireless, I troubleshot smartphone and tablet setup, activation, connectivity, and account-access issues. I documented cases and escalated unresolved problems.
At Teleperformance (AT&T U-verse), I resolved service and connectivity issues through phone-based troubleshooting. At Dish Network, I helped customers work through television service problems.
At SiriusXM, I handled subscriber questions about activation, account access, subscriptions, and billing. In my Professional Truck Driver role, I troubleshot ELD, dispatch-app, and GPS fleet-tracking connectivity and login issues.
I recently completed a B.S. in Information Technology at University of Phoenix. My projects include a Python script to categorize support tickets and hands-on AWS practice with EC2, S3, and IAM.
Experience
Work history, roles, and key accomplishments
Professional Truck Driver - OTR / Fleet Technology Operations
Transportation & Logistics
Jan 2016 - Sep 2026 (10 years 8 months)
Troubleshot ELD (Omnitracs, KeepTruckin/Motive), dispatch-app, and GPS fleet-tracking connectivity, login, and sync issues while on the road. Documented electronic DOT compliance records and incident reports; coordinated time-sensitive updates with dispatch and customers.
Technical Support Representative
Teleperformance (AT&T U-verse)
Jan 2015 - Dec 2015 (11 months)
Resolved customer service and connectivity issues through phone-based technical troubleshooting and clear guidance.
Customer Support Representative
Office Gurus (Loan Services Account)
Jan 2015 - Dec 2015 (11 months)
Resolved customer account and loan-servicing inquiries.
Technical Support Representative
Asurion / Verizon Wireless
Jan 2014 - Dec 2015 (1 year 11 months)
Troubleshot smartphone/tablet setup, activation, connectivity, and account-access issues for an estimated 50+ Verizon customers daily; documented cases and escalated unresolved issues. Guided customers through step-by-step fixes for iOS and Android devices.
Resolved subscriber inquiries involving service activation, account access, subscriptions, and billing.
Customer Service & Technical Support Representative
Jan 2012 - Dec 2013 (1 year 11 months)
Troubleshot television service issues and guided customers through practical troubleshooting steps.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Information Technology
Grade: 3.6/4.0
Activities and societies: Dean's List (2x)
Bachelor of Science in Information Technology, graduated in June 2026 with a GPA of 3.6/4.0 and Dean's List recognition twice.
University of Phoenix
Associate Degree, Information Technology
Associate Degree in Information Technology, completed in June 2019.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
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