Josh Langlie

Designed and developed interactive dashboards to visualize key performance metrics, enabling data-driven decision-making across the business unit. Integrated data from multiple sources to deliver unified dashboard views for analytics workflows.

Led multiple microproducts in the implementation of internally developed clinical management software. Maintained project documents and led cross-functional reporting through EVP level.

Instructed BUAN-620 'Data Life Cycle for Analytics,' a Master's level course for degree in Business Analytics. Topics taught include database structure, SQL, ETL operations via Alteryx, and dashboard creation via PowerBI.

Used advanced analysis methods to interpret customer survey feedback data and make key recommendations that drive service, overall satisfaction, and net promoter scores by 25 points across 8 business lines. Transformed customer experience data into actionable goals using statistical analysis and reporting.

Introduced new capabilities to use data to drive significant improvements in customer service by partnering with the Customer Office and analyzing NPS and operational data records. Performed patent-pending data analysis and built summaries for director and executive level audiences.

Consulted with multiple lines of business within Optum to support development of customer experience improvement roadmaps. Supported creation and enhancement of scorecards and dashboards by providing best in class practices and evaluating gaps.

Developed solutions to manufacturing challenges by reviewing processes, applying Six Sigma methodologies, and facilitating a series of kaizen events that led to several significant improvements. Decreased puffing gun plugs per month 83% on average and reduced changeover time on cartoner by 90 minutes per changeover.

Transformed manufacturing operations by implementing Lean Six Sigma processes to identify issues and incorporating line workers into the improvement process through kaizen events. Removed 200K steps taken annually, reduced changeover time by 90%, and increased manufacturing efficiency by 10+%.

Created and maintained dashboard report measuring key metrics for sales, inventory, and other controls for 15 stores enabling managers to drive their stores with empirical data. Revolutionized company tracking and forecasting of student level band and orchestra instruments through data mining and advanced forecasting methods.

Master of Business Administration with an emphasis in Operations and Supply Chain Management from the University of St. Thomas, Opus College of Business.

Bachelor of Arts in Music Education and Saxophone Performance from the University of Minnesota, Morris.

Certified Six Sigma Black Belt from the American Society for Quality.

IBM Data Science Professional Certificate.

8 Step Problem Solving training from the University of Kentucky.

Lean Six Sigma Black Belt and Six Sigma Green Belt training from the University of St. Thomas.

Lean Manufacturing Series from the University of Wisconsin-Stout.

Alteryx Designer Advanced Certified.