Looking for a job

Josh Castro

@joshcastro

Message

I lead retail operations, sales growth, and high-performing multi-site teams.

United States

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What I'm looking for

I'm looking to lead retail operations, sales, and customer experience teams where I can strengthen service culture, develop talent, improve operational execution, and deliver profitable growth.

I've led retail operations and sales teams at Billings Hardware, Sam's Club, Best Buy, and other customer-facing businesses for more than 15 years. At Billings Hardware, I reduced annualized employee turnover from 150% to near-zero while delivering steady sales growth and increased customer count.

I've owned store P&L performance, staffing, merchandising, inventory, compliance, safety, vendor relationships, and customer experience. My background includes leading a $20M Best Buy location, directing strategy for 11 Verizon retail locations, and managing teams of up to 75 associates.

I build service cultures through clear expectations, coaching, accountability, and operational discipline that protects margin and strengthens the guest experience.

Experience

Work history, roles, and key accomplishments

General Manager

Billings Hardware

Mar 2024 - Aug 2026 (2 years 5 months)

Led full-store operations including sales, staffing, merchandising, and daily P&L performance. Cut annualized employee turnover from 150% to near-zero and delivered steady sales growth.