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Joseph Nginya

@josephnginya

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Experienced visa processing officer specializing in high-volume immigration case management and compliance.

Kenya

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What I'm looking for

I seek a role where I can apply immigration compliance and case-management expertise, contribute to operational efficiency, mentor staff, and work in a collaborative, client-focused environment.

I am an experienced visa processing officer with over seven years handling immigration casework at the Australian High Commission and VFS Global. I deliver operational efficiency, legal compliance, and high client satisfaction in fast-paced diplomatic environments.

I have managed and resolved thousands of applications, reducing turnaround times (TAT) by up to 20%, cleared large backlogs, and coordinated with stakeholders like UNHCR to resolve complex and high-risk cases. I also train and mentor junior staff, increasing team productivity and ensuring KPIs are met.

My technical strengths include ERP/case management (Opera Pegasus II), document verification, data analysis and reporting, and procurement processes. I prioritize empathetic, culturally appropriate client service while maintaining meticulous record-keeping and audit compliance.

Experience

Work history, roles, and key accomplishments

Visa Support Officer

Australian High Commission

Nov 2024 - Dec 2025 (1 year 1 month)

Managed processing of over 1,000 visas, permits and citizenship applications, reducing turnaround time by 20% and resolving 95% of documentation issues through coordination with UNHCR and TOLL Group.

Visa Processing Stakeholder Engagement Case Management Systems Client Communication

Motorbike Delivery Driver

Self Employed

Oct 2020 - Nov 2024 (4 years 1 month)

Operated a motorbike delivery service completing 100+ monthly deliveries with a 98% on-time delivery rate and a perfect safety record while managing client schedules and expectations.

Route Planning Time Management Client Communication Safety Compliance Scheduling Delivery Operations Customer Service

Visa Officer

VFS Global

Jul 2014 - Aug 2020 (6 years 1 month)

Evaluated 1,000+ annual visa applications with 95% approval rates through rigorous document reviews and compliance audits, reducing application errors by 30% via client consultations and interview preparation.

Compliance Audits Interviewing Fraud Detection Multicultural Communication

Machine Operator

Doshi Group of Companies

Jan 2012 - Jul 2014 (2 years 6 months)

Monitored equipment and coordinated maintenance to maintain 97% uptime, managed procurement processes to reduce procurement time by 15% and achieve 10% cost savings.

Procurement ERP Systems Record keeping Process Improvement Reporting

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information and Technology

2009 - 2011

Grade: 3.3

Activities and societies: none

Completed a Bachelor of Science in Information and Technology, collaborating across departments to achieve team efficiency and meet KPIs.

Kenya School of Professional Studies

Professional Certifications, Information Technology / Networking

2006 - 2008

Grade: 3.8

Activities and societies: None

Completed CCNA1 and CCNA2 networking coursework and a BPO Executive and Data Entry Clerk certification, enhancing data accuracy and IT skills.

Kenya School of Professional Studies

Diploma, Information and Technology

2006 - 2007

Completed a Diploma in Information and Technology while self-employed in motorbike transport and delivery services.

Kabarak University

Bridging Course, Mathematics

2006 - 2006

Grade: 3.8

Activities and societies: None

Completed a Bridging Course in Mathematics to meet university entry or progression requirements.

Kipsangui Boys High School

Certificate of Secondary Education (KCSE), Secondary Education

2001 - 2005

Attained the Certificate of Secondary Education (KCSE) with involvement in activities supporting rigorous document preparation for subsequent professional roles.