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Joseph Malig

@josephmalig

Affiliate Partner Manager at THINK AND GROW EDUCATION who improved partner performance and replaced an outdated process with an AI-supported solution.

Philippines

Message

At THINK AND GROW EDUCATION, I manage affiliate partner relationships, onboarding, training, and performance development. I set and monitor KPIs, coach partners, and work with marketing teams on growth strategies.

At Protos EzyVA, I progressed from VA to Team Lead to Operations Manager within six months and helped grow the client base from 25 to 50. I also implemented systems that generated additional revenue and improved staff performance evaluation and satisfaction.

Across roles at ALCHEMY OUTSOURCING, THE EXPONENTIAL, STARTEK, and TELETECH HOLDINGS, I worked in business development, operations, team leadership, quality assurance, and customer service. At THINK AND GROW EDUCATION, I also created an AI-supported replacement for an outdated process and implemented processes to address client satisfaction and communication.

Experience

Work history, roles, and key accomplishments

Current

Affiliate Partner Manager

Current

Think and Grow Education

Jul 2024 - Present (2 years 3 months)

Lead affiliate partner relationships, onboarding, training, and performance development. Establish and monitor KPIs, deliver webinars and training programs, and drive affiliate retention and revenue growth.

Affiliate Management KPI Monitoring Training Webinars Partner Engagement Compliance Revenue Growth

Business Development Manager

Alchemy Outsourcing

Jan 2022 - Jan 2024 (2 years)

Develop and execute business growth strategies to expand market reach and generate new revenue opportunities. Build and maintain relationships with key decision-makers and strategic clients.

Business Development Strategic Planning Customer Relationship Management Market Analysis Revenue Generation

Chief Happiness Officer

The Exponential

Jan 2019 - Dec 2021 (2 years 11 months)

Led recruitment, client engagement, employee development, and operational performance initiatives. Managed client relationships, escalations, and workforce planning to support service excellence.

Recruitment Client Engagement Employee Development Workforce Planning operational performance

Operations Manager

Protos EzyVA

May 2016 - Jan 2019 (2 years 8 months)

Directed daily operations, workforce management, and client service delivery. Implemented quality and process improvement initiatives that enhanced efficiency and productivity.

Operations Management Workforce Management Client Services Process Improvement Quality Assurance

Team Leader

Startek

Mar 2014 - Mar 2016 (2 years)

Managed team performance, KPI achievement, coaching, and employee development. Created a high-performance culture focused on accountability, engagement, and customer satisfaction.

Team Leadership Performance Management Coaching Employee Development Customer Satisfaction

Team Leader

TeleTech Holdings

Jun 2010 - Jan 2014 (3 years 7 months)

Led operational teams, workforce planning, performance improvement, and customer service excellence. Developed future leaders through mentoring, coaching, and structured performance management.

Team Leadership Workforce Planning Performance Improvement Customer Service Mentorship