Joseph Kelly

I’m an executive operator specializing in transforming delivery, PMO, and customer success organizations into high-retention, high-margin growth engines across SaaS and industrial sectors. I align execution with revenue, optimize the end-to-end customer lifecycle, and accelerate time-to-value with structured governance and measurable outcomes.

As Head of PMO at ARCOS LLC, I lead a distributed team of 20+ PMs and delivery leaders and govern a $35M+ delivery portfolio in partnership with Sales, Product, and Finance leadership. I improved portfolio profitability 44% through enhanced forecasting, utilization, and operational discipline; reduced implementation timelines 50%; and helped drive 15% YoY revenue growth above target by strengthening cross-functional alignment.

Previously, as Vice President, Delivery & Customer Success at Identity Automation, I scaled global delivery and customer success teams (60+), owned a $30M+ delivery portfolio, and turned post-sale operations into a retention-focused, revenue-generating engine. I delivered 104% net revenue retention with ≤5% churn, reduced deployments from 12 months to 60 days, unlocked $5M in trapped revenue, and helped convert Professional Services from a cost center into a high-margin revenue driver, contributing to 40% overall profit expansion.

Earlier roles included VP, Account Management & PMO and General Manager in the oil & gas sector, where I managed $75M P&L and led multi-site operations while standardizing governance and aligning execution to revenue objectives. Across environments, I’ve built repeatable delivery processes, executive reporting, and data-driven decisioning to create predictable performance—and I’m certified as a PMP.