JFJoseph Flanagan
@josephflanagan
Dynamic manager with over 10 years of leadership experience.
United StatesWhat I'm looking for
I am a dynamic and results-driven manager with over 10 years of leadership experience across healthcare, hospitality, and service sectors. My proven track record includes managing cross-functional teams of up to 60 personnel, driving revenue growth, and delivering high-impact customer experiences. I excel in fast-paced environments, leading digital transitions, and implementing performance-enhancing strategies.
Currently, I serve as a Care Navigator at UnitedHealthcare, where I act as the primary liaison between provider practices and Medicare patients, managing patient caseloads and improving engagement rates. My previous roles include leading COVID-19 contact tracing efforts for the New York State Department of Health and directing operations and marketing at Heatherwood Golf Club and Pine Hills Country Club, where I successfully increased event bookings by 30%.
Experience
Work history, roles, and key accomplishments
Care Navigator
UnitedHealthcare
Jan 2023 - Present (2 years 6 months)
Served as the primary liaison between provider practices and Medicare patients throughout surgical care cycles. Managed patient caseloads using a digital platform to eliminate non-clinical barriers and streamline communication.
Contact Tracer
New York State Department of Health
Jan 2020 - Present (5 years 6 months)
Led investigations for COVID-19 cases and contact tracing efforts. Delivered critical guidance on quarantine procedures to healthcare providers and residents, ensuring public health compliance.
Assistant General Manager / Marketing Director
Heatherwood Golf Club / Pine Hills Country Club
Jan 2012 - Present (13 years 6 months)
Directed day-to-day operations, staff, and marketing at two golf facilities, overseeing a team of 40–60 employees. Developed and executed digital and on-site marketing strategies, increasing event bookings by 30%.
Inventory Manager / Accounts Payable
Nationwide Court Services
Jan 2011 - Present (14 years 6 months)
Maintained inventory control systems and reconciled accounting data, reducing errors by 15%. Audited inventory processes using Excel and proprietary databases to improve financial reporting accuracy.
Education
Degrees, certifications, and relevant coursework
Dowling College
Bachelor of Business Management, Business Management
Completed a Bachelor of Business Management at Dowling College. Focused on core business principles and management strategies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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