Open to opportunities

Joseph Chingwara

@josephchingwara

Customer service and financial operations leader, using data-driven reporting to boost efficiency, accuracy, and team performance.

Zambia

Message

What I'm looking for

I’m looking for a role where I can lead teams, strengthen financial accuracy and controls, and use reporting/analytics to drive measurable efficiency gains. I want a culture that values coaching, transparency, and performance benchmarks.

I’m a customer service and financial operations leader who blends leadership with practical, data-driven reporting. I’ve built momentum through weekly performance reports that increase transparency and accountability across teams and processes.

In my roles supporting the Church of Jesus Christ of Latter-Day Saints, I maintained computer databases and delivered actionable insights through performance reporting. As a Financial Administrator, I prepared and reviewed purchasing documents, payments, and contracts, achieving 95% accuracy and supporting data-driven decision-making for mission leadership.

Most recently, as a Customer Service Team Lead (Remote), I led a diverse team of 22 employees, driving an 85% increase in operational efficiency through streamlined workflows, delegation, and goal alignment. I also designed and delivered training programs that reduced errors by 90%, using performance analytics and key metrics to guide daily decisions.

Earlier, I supported business development as an intern by helping qualify opportunities through market research, lead generation, and client profiling, while maintaining accurate CRM records and reporting progress to management. I bring a compliance-first mindset, continuous improvement, and a strong commitment to coaching people to exceed targets.

Experience

Work history, roles, and key accomplishments

Distribution Center Store Clerk Lead

The Church of Jesus Christ of Latter-Day Saints

Aug 2021 - Nov 2025 (4 years 3 months)

Maintained purchase-order and finance-related databases (e.g., D365 and Power BI worksheets) and prepared purchase orders. Managed office operations and produced weekly performance reports that improved transparency and accountability.

Power BI Microsoft Excel D365 Database Management Office Administration File Management Data Entry

Customer Service Team Lead

Bloom/GMS/Springboard

Dec 2022 - Aug 2025 (2 years 8 months)

Led a remote team of 22 employees, improving operational efficiency by 85% through streamlined workflows, delegation, and goal alignment. Designed training programs that reduced errors by 90% and used performance analytics and weekly reporting to drive results.

Team Leadership Workflow Optimization Training & Coaching Performance Analytics KPI Tracking Remote Team Management Operational Efficiency

Financial Administrator

The Church of Jesus Christ of Latter-Day Saints

May 2022 - Oct 2023 (1 year 5 months)

Prepared purchase requisitions and matched invoices to purchase orders to ensure accuracy and compliance to internal controls. Produced detailed financial reports with 95% accuracy and supported data-driven decision-making through payment uploads, statements review, and financial SOPs.

Financial Reporting Invoice Matching & Compliance Insurance Documentation SOP Development

Business Development Intern

DeVere Offshore Investment Consultancy

Sep 2019 - Feb 2020 (5 months)

Supported senior consultants with market research, lead generation, and client profiling to identify new business opportunities. Managed CRM records, coordinated client meetings and follow-ups, and created tailored investment briefing materials to support client acquisition and portfolio growth.

Market Research Lead Generation Investment Briefs CRM Management Client Coordination And Follow Up Sales Support