Looking for a job

Jose Losada lopez barranco

@joselosadalopezbarra

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Technical support specialist at ITech who resolved customer incidents and exceeded monthly consultative sales targets.

Spain

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What I'm looking for

I'm looking for remote roles with working hours that overlap with the US and the UK.

At ITech, I handled and resolved first- and second-line technical incidents by phone and video call. I moved into consultative technical sales and beat monthly targets by diagnosing customer needs precisely.

On the Spanish Navy, I took part in international missions and demanding operational deployments. I repaired a radar terminal at software level and fixed electrical engine faults while managing incidents in high-pressure environments.

I designed DeltaOS, a multi-agent assistant using Gemini and Claude with a continuous self-improvement loop, and built Telegram API connectivity and a mobile-accessible monitoring dashboard. I also maintain and diagnose an Artillery Sidewinder X1 printer and developed AI-assisted pre-print checks.

Experience

Work history, roles, and key accomplishments

Customer Service and Phone Sales

ITech

Handled and resolved first- and second-line technical incidents by phone and video call. Moved into consultative technical sales and beat monthly targets by diagnosing customer needs precisely.

Technical Support Customer Service Consultative Sales Phone Sales Video Call Support

Atención al cliente y ventas telefónicas

ITech

Atendí y resolví incidencias técnicas de primer y segundo nivel por teléfono y videollamada. Pasé a venta técnica consultiva y superé los objetivos mensuales diagnosticando con precisión las necesidades del cliente.

Atención al Cliente Soporte Técnico Venta Consultiva Comunicación Asertiva B2B and B2C Negotiation

Deck Seaman

Spanish Navy

Took part in international missions and demanding operational deployments. Managed and resolved incidents in high-pressure environments, in multidisciplinary teams, and repaired radar terminals and electrical engine faults.

Incident Management Multidisciplinary Teams Radar Maintenance Electrical Fault Diagnosis Working In High Pressure Environments

Técnico en prácticas

Laboratorio

Apliqué protocolos de control de calidad, manejo de instrumental de precisión y registro exhaustivo de datos.

Control de calidad Precision Instruments Registro y control de datos

Marinero de Puente

Armada Española

Participé en misiones internacionales y despliegues operativos de alta exigencia. Gestioné y resolví incidencias en entornos de alta presión, en equipos multidisciplinares. Reparé a nivel de software la terminal Radar y resolví averías eléctricas de motor.

Operaciones Internacionales Resolución De Incidencias Trabajo en Equipo Software Repairs Electrical Diagnostics