I'm looking for a long-term opportunity where I can contribute to a team's success while continuing to grow professionally. I enjoy roles focused on quality assurance, customer service, operations, and process improvement, where I can use my analytical skills, attention to detail, and experience coaching teams to make a positive impact.
Open to opportunities
José Augusto Altamirano Díaz
@josaugustoaltamirano
Bilingual QA Specialist with 5+ years in customer service, collections, coaching, reporting, Excel, and process improvement. Reliable and detail-orien
HondurasWhat I'm looking for
Hi! My name is José, and I'm a bilingual Quality Assurance Specialist with over 5 years of experience in customer service, collections, and quality assurance. I help businesses improve customer experiences, optimize workflows, and maintain high service standards through performance analysis, coaching, and process improvement.
My expertise includes quality assurance, call monitoring, compliance evaluations, agent coaching, customer service, soft collections, data analysis, reporting, and process improvement. I'm proficient in Microsoft Excel, Google Workspace, CRM systems, and performance tracking.
I am detail-oriented, analytical, and committed to delivering accurate, high-quality work. I enjoy identifying opportunities to improve efficiency, customer satisfaction, and team performance while maintaining excellent communication with clients and colleagues.
If you're looking for a dependable professional to support your customer operations, quality assurance initiatives, reporting, or administrative tasks, I'd love the opportunity to contribute to your team's success and help your business achieve its goals.
Experience
Work history, roles, and key accomplishments
Quality Assurance
KM2 Solutions
Jan 2024 - Jun 2026 (2 years 5 months)
Of my working experience, I have been practicing in the capacity of a Quality Assurance professional for the last six months in a soft collection company dealing in auto finance. Here, I maintained a close check on the evaluating customer dealing and processes compliance to the laid down regulatory edicts and organizational polities.
KS
Soft Collector
KM2 Solutions
Jan 2023 - Jan 2024 (1 year)
Worked as a soft collector in auto finance, handling due accounts and advising customers on loan repayment. Resolved customer payment problems, encouraged timely payments, and managed confidential financial data while organizing tasks efficiently.
Education
Degrees, certifications, and relevant coursework
UN
UNITEC
System Engineer, Systems Engineering
2022 -
Studying System Engineering at UNITEC (2022–present).
KS
KM2 Solutions
Quality Assurance, Quality Assurance
2024 -
Pursuing Quality Assurance training at KM2 Solutions (2024–present).
IN
INTEC
High School Degree, Science and Letters
Completed a High School Degree in Science and Letters at INTEC.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
HondurasAuthorized to work in
Salary expectations
20k-21k USD
Job categories
Skills
Customer ServiceCustomer SupportQuality AssuranceCall Monitoring SoftwareCoaching and MentoringDevelopmentData AnalysisOrganizational SkillsGoogle WorkspaceMicrosoft OfficePerformance ManagementAuditProcess ComplianceRegulatory ComplianceCommunicationProblem SolvingTeamworkCoachingTrainingAnalysisExcelRoot Cause AnalysisLeadership DevelopmentAttention To DetailSpanishCheckGmailMakeObjective
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