@denisfunez
Quality Analyst at Ibex who focused on audits, regulatory compliance, and continuous improvement.
HondurasAt Ibex, I worked as a Quality Analyst, focusing on attention to detail in audits, proactivity, and learning. I also worked as a Senior QA, managing regulatory compliance and executing collective strategies.
As a Trainer at Ibex, I trained and instructed teams and helped develop a quality culture. Earlier, I worked in customer service at Ibex and as a Bilingual Agent at Teleperformance.
Work history, roles, and key accomplishments
Ibex
Sep 2023 - Jan 2026 (2 years 4 months)
Performed audits with attention to detail, demonstrating proactivity and ease of learning.
Ibex
Oct 2025 - Dec 2025 (2 months)
Trained and instructed teams, developing a quality culture.
Ibex
Nov 2024 - Apr 2025 (5 months)
Executed collective strategies and managed regulatory compliance.
Ibex
Oct 2022 - Sep 2023 (11 months)
Committed to satisfaction and effective resolution of needs, with clear and empathetic interaction.
Provided bilingual support, ensuring customer satisfaction and effective communication.
Degrees, certifications, and relevant coursework
Career Accelerator with Power BI + AI, Power BI and AI
2026 -
Completed a career accelerator program focusing on Power BI and AI.
Data Management in Excel, Data Management
2026 -
Completed a course in data management using Excel.
English Course, English
2018 -
Completed an English course.
BTP en Mecánica Automotriz, Automotive Mechanics
2014 - 2016
Completed a technical high school program in automotive mechanics.
Software and tools used professionally
HondurasYou can contact Denis and 90k+ other talented remote workers on Himalayas.
Message DenisSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Evelyn Romero
Quality Engineer, Lear Corporation
Lenin Sanchez
Human Resource Assistant, Ibex Co.
Cheryl Berríos
Sr. Training & QA Specialist, Crescendo
Eilyn Linares
Quality Advocate, Startek
Gissell Murillo
Quality Assurance Analyst, Collective Solutions (UnifyCX)
Ever Euceda
Continuous Improvement Coordinator, Interactive Contact Center
carlos User
Quality Assurance Specialist, ResultsCX
Ernesto Boquin
Quality Analyst, TP
Mariann Samantha User
Team Lead, PartnerHero
Jean Brown
Customer Support Advocate, Flight CX