At Atlantic Tomorrow’s Office, I provide Tier 2 technical support for MSP clients, resolving Windows, Microsoft 365, application, printer, and connectivity issues.
I administer Microsoft Entra ID and Active Directory accounts, troubleshoot MFA and device joins, and manage Exchange Online mailbox permissions and access to SharePoint and Teams.
I also troubleshoot VPN and network connectivity, support Windows workstations and servers, and use ConnectWise Automate, ScreenConnect, and PowerShell for remote investigations and configuration changes. I document findings and follow up with users to confirm resolution.
