Open to opportunities

Jorge Rojas

@jorgerojas

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Senior billing specialist with 5+ years in invoicing, analysis, and client-focused administrative support.

Costa Rica

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What I'm looking for

I am looking for a billing or administrative role where I can apply analytical invoicing skills, process optimization, and stakeholder communication in a collaborative, results-driven environment.

I am a resourceful, detail-oriented billing and administrative professional with over five years of combined experience supporting global organizations such as Amazon, 3M, and VMware. I specialize in high-volume invoicing, EDI 810 processing, and maintaining zero-error data entry standards while leveraging tools like Salesforce, Oracle, SAP, and Jira.

I have delivered administrative and analytical support for renewals quoting, prepared and validated customer quotes, resolved transmission and rejection issues, and improved workflows through cross-functional coordination and process optimization. I consistently meet KPIs for quality and resolution time while providing empathetic partner and seller support.

I hold a Bachelor's in Economics and bring advanced Excel and analytics experience to billing and administrative roles; I am seeking opportunities to apply my organizational rigor, problem-solving, and stakeholder communication skills in remote or hybrid billing or administrative positions.

Experience

Work history, roles, and key accomplishments

Current

Senior Billing Specialist

Current

May 2023 - Present (2 years 9 months)

Managed EDI 810 invoice processing and high-volume manual invoice entry with zero-error tolerance, resolved transmission rejections, and coordinated output delivery across formats to ensure timely partner billing.

EDI Invoice Processing SAP Oracle Data Entry Troubleshooting Document Management

Business Analyst

VMware

Mar 2022 - May 2023 (1 year 2 months)

Provided administrative and analytical support for Core Renewals Quoting across global accounts, extracted and validated data for customer quotes, and drove process improvements to streamline workflows.

Data Validation Quoting Salesforce Excel Process Improvement Jira Compliance

Selling Partner Support Associate

Amazon

Jan 2021 - Mar 2022 (1 year 2 months)

Delivered high-quality email and phone support to sellers, managed diverse inquiries using internal tools, and consistently met KPIs for resolution time and quality while improving customer satisfaction.