Jorgelina Chaves

JC

Looking for a job

Jorgelina Chaves

@jorgelinachaves

UX Manager at Banco Supervielle who improved Online Banking Empresas CSAT by 13.6 points and shaped experiences across banking products.

At Banco Supervielle, I led the end-to-end user experience strategy for Online Banking, App Empresas, and Medios de Pago. Online Banking Empresas CSAT increased by 13.6 points, and App Empresas reached 86.9% satisfaction across more than 5,300 responses.

Previously, at The 8agency, I guided a global team of 12 designers on digital projects for Google, LinkedIn, Salesforce, Zendesk, and Workplace. I also worked as an independent strategic and UX designer, consulting with startups and small and medium-sized businesses on digital products focused on conversion.

Experience

Work history, roles, and key accomplishments

BS

UX Manager & Lead

Banco Supervielle

Feb 2022 - Apr 2026 (4 years 2 months)

Led end-to-end user experience strategy for Online Banking, App Empresas, and payment methods. Managed design system initiatives and co-created the UX area, including recruitment, onboarding, and mentoring.

UX Strategy Design Systems User Research Fintech Digital Payments Team Leadership Mentorship Stakeholder Management

TA

Design Manager

The 8agency

May 2010 - Feb 2022 (11 years 9 months)

Led a global team of 12 designers on projects for Google, LinkedIn, Salesforce, Zendesk, and Workplace. Directed conceptual and execution phases of digital web/mobile projects, optimizing time-to-market.

Design Leadership Team Management Web Design Mobile Design Project Management Client Management

CI

Diseñadora Estratégica y UX

Consultora Independiente

Provided consulting for startups and SMEs to create digital products focused on conversion.

UX Strategy Product Design Conversion Rate Optimization Consulting

Education

Degrees, certifications, and relevant coursework

HA

Haz

Especialización en Product Design, Product Design

Completed a specialization in Product Design.

UF

UX Mercado Libre / FADU-UBA

Especialización en Digital Product Design, Digital Product Design

Completed a specialization in Digital Product Design.

KA

Kambrica

Especialización en UX for IT Business, UX for IT Business

Completed a specialization in UX for IT Business.

SA

Saltolab

Especialización en UX Writing, UX Writing

Completed a specialization in UX Writing.

UA

Universidad de Buenos Aires

Diseñadora Gráfica, Graphic Design

Graduated as a Graphic Designer from the University of Buenos Aires.

Tech stack

Software and tools used professionally

Maze

Figma

Gemini

FigJam

Availability

Looking for a job

Location

Argentina

Authorized to work in

Salary expectations

80k+ USD

Job categories

Product Designer UX Designer Design Manager

Skills

Product Design Strategy UX Research User Testing Information Architecture Design System Governance Mobile UX Web UX Fintech Digital Payments Team Building Bar Raiser Program Mentorship Stakeholder Management Digital Transformation Cross Functional Collaboration

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