Jordis Manzi

Provided customer support for Home Depot financing programs across the U.S. and Canada, assisting with loan applications, account inquiries, and financing-related concerns. Conducted customer and loan application analyses to support appropriate financing solutions.

Provided Level 2 technical support for Microsoft Security & Compliance solutions, troubleshooting security incidents, policy configurations, and compliance-related issues. Investigated security alerts and implemented remediation measures.

Performed high-volume data entry, data processing, and data validation, ensuring accuracy, consistency, and completeness across structured and unstructured datasets. Reviewed, cleaned, and organized large volumes of digital information to maintain data quality.

Master of Business Administration (MBA) from the University of Kigali, expected to complete in January 2028.

Bachelor of Quantity Surveying from the University of Rwanda College of Science and Technology, completed in April 2024.

Internal Microsoft support credential covering Exchange Online troubleshooting, hybrid configuration, mailbox migration, mail flow, PowerShell, DNS, and related scenarios.

Internal credential covering Security & Compliance troubleshooting, DLP, eDiscovery, information governance, threat management, security alerts, and mailbox compromise.

Exchange Online technical training covering mail flow, mailbox management, migrations, hybrid environments, PowerShell, DNS, and troubleshooting. The documented Exchange Associate credential required 80 hours of internal training.

Training covering DLP, retention, audit logs, content search, eDiscovery, and compliance management. Microsoft documents these as core Exchange Online/Microsoft 365 compliance competencies.