@jordinimnfigueroa
Technical Support Analyst at Glowia who implemented Windows Server 2022 and Active Directory, resolving 90% of incidents on first contact.
ArgentinaAt Glowia, I led a two-technician team providing N1/N2 support across store, warehouse, administration, and management. I resolved hardware, software, and LAN/Wi-Fi issues, with 90% of cases solved on first contact.
I implemented Windows Server 2022 and Active Directory to centralize account, permission, and group policy management. At Universidad Nacional Pedro Ruiz Gallo, I supported campus users, repaired computers, and implemented structured cabling for new LANs.
Work history, roles, and key accomplishments
Glowia
Apr 2023 - Sep 2026 (3 years 5 months)
Lideré un equipo de 2 técnicos brindando soporte N1/N2 a tienda, depósito, administración y gerencia. Resolví incidencias de hardware, software y redes, implementé Windows Server 2022 con Active Directory y gestioné el sistema CCTV.
Universidad Nacional Pedro Ruiz Gallo
Apr 2018 - Oct 2022 (4 years 6 months)
Brindé soporte presencial N1/N2 en 6 facultades, gestionando incidencias en Jira. Instalé y actualicé sistemas operativos, reparé equipos en laboratorio y resolví fallas de red, incluyendo implementación de cableado estructurado.
Degrees, certifications, and relevant coursework
Python Essentials 1, Programming
2024 - 2024
Completed the Cisco Python Essentials 1 course, covering Python programming fundamentals.
Ingeniería en Computación e Informática, Computer and Informatics Engineering
2016 - 2024
Pursued a degree in Computer and Informatics Engineering, with coursework and projects in computing and IT infrastructure.
Introduction to Cybersecurity, Cybersecurity
2023 - 2023
Completed the Cisco Introduction to Cybersecurity course, covering cybersecurity fundamentals.
Diplomado en Desarrollo de Aplicaciones Java Web, Java Web Development
2023 - 2023
Completed a 100-hour diploma program in Java Web Application Development.
IT Essentials: PC Hardware and Software v7.0, IT Essentials
2022 - 2022
Completed the Cisco IT Essentials course covering PC hardware and software, with 120 hours of training.
Software and tools used professionally
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