Jordan Espey
@jordanespey
I’m a strategic operations leader who improves P&L, compliance, and performance through data-driven execution and strong teams.
ZimbabweWhat I'm looking for
I bring 10+ years of experience driving performance across multi-unit retail healthcare and high-volume service environments, with a focus on P&L management, workforce optimization, and measurable KPI results. I’m known for reducing costs, improving operational efficiency, strengthening performance, and developing high-performing teams.
In my General Manager role, I owned full operational and financial performance for a high-volume location—managing and developing 50+ team members, optimizing labor strategy to control payroll, and analyzing sales trends to implement revenue-driving initiatives. I also strengthened operational excellence through vendor negotiations and inventory controls to reduce waste and protect margins, while ensuring compliance with safety, sanitation, and operational policies.
Previously as a Walgreens Pharmacy RX Operations Manager, I improved customer outcomes by reducing complaints by 20% and cut medication waste by 40% through improved inventory forecasting and stock controls. I ensured HIPAA and corporate regulatory compliance, led process improvements across billing and insurance resolution, and coordinated staffing and workflow execution to streamline patient services.
Experience
Work history, roles, and key accomplishments
General Manager
Big Whiskeys American Restaurant
Jan 2024 - Jan 2026 (2 years)
Directed full operational and financial performance for a high-volume location with P&L accountability, managing and developing 50+ team members. Optimized labor strategy, analyzed sales trends, and reduced waste through vendor negotiations and inventory controls.
General Manager
Jacks Family Restaurant
Jan 2022 - Jan 2024 (2 years)
Returned to manage daily restaurant operations emphasizing labor cost management and operational execution. Strengthened team performance through leadership development and improved inventory forecasting to protect margins while ensuring compliance with company and regulatory standards.
RX Operations Manager
Walgreens
Jan 2015 - Jan 2022 (7 years)
Oversaw pharmacy operations in a high-volume retail healthcare setting, improving customer satisfaction by reducing complaints 20%. Reduced medication waste 40% through improved inventory forecasting and stock controls, while ensuring HIPAA and corporate regulatory compliance.
General Manager
Jacks Family Restaurant
Jan 2011 - Jan 2015 (4 years)
Managed daily restaurant operations focused on profitability and labor cost targets by controlling scheduling and payroll. Improved team performance through structured hiring and training, and reduced food waste with stronger inventory forecasting while maintaining company and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Jefferson State Community College
Associate Degree in Business Management, Business Management
Earned an Associate Degree in Business Management from Jefferson State Community College.
Virginia College
Pharmacy Technician Certification, Pharmacy Technology
Completed a Pharmacy Technician Certification program at Virginia College.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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