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João Victor Viana de Figueiredo

@joovictorvianadefigu

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I manage SAP master data lifecycles, governance, compliance, and SLA-driven material processes.

Brazil

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What I'm looking for

I'm looking to apply my SAP master data, data governance, SLA management, and process optimization experience to improve operational efficiency and data integrity.

I've managed material master data lifecycles in SAP at Positivo S+ Soluções em TI, handling creation, reactivation, extension, maintenance, and SLA-driven ticket requests. I ensure data complies with business rules and supports operational needs.

Previously, I managed material and contract master data at Algar and supported customer-service operations in SAP. With MBAs in Project Management and Digital Business, I bring a strategic focus on process efficiency and data integrity.

Experience

Work history, roles, and key accomplishments

Analista de Master Data

Positivo S+ Soluções em TI S.A

Nov 2024 - Mar 2026 (1 year 4 months)

Managed the lifecycle of master data for materials in SAP, executing creation, reactivation, and extension processes. Ensured data compliance with business policies and tracked tickets to meet SLAs.

SAPMM Master Data Management SLA Management Data Governance Ticket Management

Analista de Customer Service

Algar Tecnologia e Consultoria S.A

Oct 2023 - Nov 2024 (1 year 1 month)

Processed purchase order creation and changes in SAP based on client requests via email. Provided customer support by phone and email and managed return and exchange processes.

SAP Customer Service Order Management Communication Skills

Analista de Master Data

Algar Tecnologia e Consultoria S.A

Sep 2022 - Oct 2023 (1 year 1 month)

Created and altered master data for materials and contracts in SAP in response to business tickets. Coordinated weekly team meetings and presented relevant topics to leadership.

SAP Master Data Management Data Integrity Team Coordination Meeting facilitation

Assistente de Assuntos Regulatórios

Farma Conde

Oct 2020 - Sep 2022 (1 year 11 months)

Interacted with regulatory agencies to obtain guidelines for unit regularization and specific permissions. Managed compliance service contracts and supported store managers during inspections.

Regulatory Affairs Compliance Vendor Management Documentation

Auxiliar Administrativo

Farma Conde

Feb 2020 - Oct 2020 (8 months)

Audited merchandise entry and exit, verifying consistency between physical and system inventory. Organized and archived documents and fiscal receipts to optimize information access.

Inventory Control Audit Document Management Organization

Estagiário Administrativo

Serviço Autônomo de Água e Esgoto (SAAE)

Oct 2017 - Oct 2019 (2 years)

Supported administrative routines by organizing physical and digital files. Contributed to information control by updating spreadsheets and activity reports.

Administrative Support File Management Spreadsheets Reporting