João Pires

Lead the Payment Transparency Control team within Cash Operations, overseeing the full France-to-Portugal migration cycle including documentation, process mapping, training, knowledge transfer, stabilisation and KPI follow-up. Manage and develop a team of 5, design and monitor KPIs, and manage stakeholders to ensure continuity, efficiency and regulatory compliance.

Led a team of up to 8 professionals within OTC Middle Office, ensuring SLA compliance and high-quality operations across Paris and Lisbon. Managed full recruitment cycle (11+ hires) and drove team stabilisation through structured coaching and performance frameworks, implementing process improvements and automation initiatives.

Led the full product lifecycle within Cash Management & Liquidity Solutions, including definition, development, pricing, implementation and KPI monitoring. Coordinated with global stakeholders including APAC clients and promoted digital initiatives (APIs, blockchain) to enhance competitive positioning.

Managed Nostro account reconciliations and developed Intellimatch rules that reduced operational errors to near zero. Maintained activity procedures and KPIs, promoted automation, and trained and mentored new team members.

Handled accounts payable and reconciliation tasks, ensuring accurate financial records and supporting month-end closing processes.

Managed product and client relationships, ensuring client satisfaction and product alignment with market needs.

Assisted in store management and provided expert running product advice to customers, ensuring high service standards.

Managed store sales operations, driving revenue and customer satisfaction in a bicycle retail environment.

Managed business sales activities, developing client relationships and achieving sales targets.

Provided customer service and sales support in a retail environment, ensuring customer satisfaction.

Pursuing an Executive MBA, expected completion in 2026.

Degree in Management & Business Accounting from ISCAL, completed between 2013 and 2016.

Studied Computer Engineering at Instituto Superior Técnico from 2006 to 2008.