João Pedro da Silva Pereira
@joopedrodasilvaperei
IT Tech Lead with expertise in service management and web development.
BrazilWhat I'm looking for
As an IT Tech Lead at Stefanini, I have honed my leadership skills while managing the IT Service Desk for Alcoa Alumínio S.A. My role involves overseeing productivity, controlling activities, and generating reports using ServiceNow. I take pride in supporting agents and ensuring smooth operations within the team, fostering a collaborative environment.
Previously, I worked as a Web Developer, where I specialized in creating and optimizing websites using WordPress. My experience includes direct customer interaction, enhancing user experience through SEO, and implementing technical solutions. I am passionate about leveraging my technical skills and leadership experience to drive success in IT projects.
Experience
Work history, roles, and key accomplishments
STIT Tech Lead
Stefanini
Jan 2024 - Present (2 years)
Leading the IT Service Desk for Alcoa Alumínio S.A, providing support and managing productivity. Responsibilities include activity control, report generation in ServiceNow, and conducting meetings with agents.
IT Customer Service
Stefanini
Feb 2022 - Jan 2024 (1 year 11 months)
Provided support to Alcoa Alumínio S.A employees in South America, assisting with Oracle accounts, Microsoft Office 365, and various network applications.
Web Developer
Bike Agency
Mar 2019 - Feb 2022 (2 years 11 months)
Developed websites using WordPress, including institutional sites and e-commerce platforms. Engaged in SEO optimization and direct customer interactions.
Teacher Assistant
Wizard
Feb 2018 - Nov 2018 (9 months)
Assisted in English language classes by correcting homework and supporting student learning, while interacting with students in the classroom.
Education
Degrees, certifications, and relevant coursework
Centro Universitário das Faculdades Associadas de Ensino
Bachelor’s Degree, Software Engineering
2017 - 2020
Graduated in Software Engineering, focusing on the principles of software development, programming languages, and system design.
CNA / Language School
FCE Certificate, English Language
2015 - 2017
Grade: B2, grade 176
Completed English language studies, achieving the FCE Certificate with a B2 grade, focusing on enhancing communication skills in English.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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