Open to opportunities

João Ferrão

@jooferro1

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Content review professional with outbound sales experience and hotel operations expertise.

Portugal

Message

What I'm looking for

I’m looking for a team-oriented role where I can use my Content Review and customer-facing experience, keep improving my skills, and take ownership of tasks with clear goals—while continuing to learn and apply what I know.

I’m a Content Review professional with experience supporting news and digital content through Impresa Group / Trust In News. I bring a reliable, detail-focused approach, and I learn new concepts quickly so I can deliver effectively in fast-moving environments.

Before focusing on content, I built a strong hospitality foundation through a Technological Specialization Course (Level 5) in Hotel Management. My internships covered Hotel Management areas such as Management Assistant, Front Office, Housekeeping Supervision, and Purchasing/Storekeeping.

I also developed customer-facing and sales skills as an Outbound Sales Representative (Expresso; Visão; Courrier Internacional). I’m upbeat, enjoy working in a team, and I combine my strengths—execution, learning, and collaboration—to achieve my goals.

Experience

Work history, roles, and key accomplishments

Current

Content Review & Sales

Current

Impresa Group / Trust In News

Jan 2019 - Present (7 years 5 months)

Performed content review and outbound sales for Expresso, Visão, and Courrier Internacional, supporting accurate, publication-ready outputs and customer outreach.

Content Review Outbound Sales Customer Outreach Microsoft Office Communication HACCP Sales Operations

Management Assistant Intern

Hotel Mercure Lisboa Almada

Jan 2017 - Present (9 years 5 months)

Supported hotel management as a management assistant intern, helping coordinate day-to-day administrative tasks and guest-facing operations.

Hotel Management Front Desk Support Coordination Microsoft Office Teamwork Multilingual Communication

Front Office Housekeeping Intern

Hotel Radisson Blu

Jan 2016 - Present (10 years 5 months)

Assisted with front office and housekeeping operations as an intern, contributing to service delivery and room upkeep at Hotel Radisson Blu.

Housekeeping Support Service Delivery Operational Support Multilingual Communication

Front Office & F&B Internship

Hotel Radisson Blu

Jan 2015 - Present (11 years 5 months)

Completed an internship covering front office, purchasing/storekeeping, and F&B and kitchen operations, supporting daily hotel workflows.

Front Office Kitchen Support Operational Compliance Team Collaboration

Education

Degrees, certifications, and relevant coursework

European University

Hotel Management

2015 - 2019

Studied Hotel Management at European University from 2015 to 2019.

European University

Technological Specialization Course (Level 5), Hotel Management and Accommodation

2014 - 2015

Technological Specialization Course (Level 5) in Hotel Management and Accommodation, developed strong learning of new concepts and effective teamwork.