Jonni Mateo Rosario
@jonnimateorosario
Dedicated shipping coordinator with extensive logistics and customer service experience.
What I'm looking for
I am a detail-oriented Shipping Coordinator with a strong background in logistics and customer service. Currently, I work at MSI International, where I manage the shipping of various products, ensuring quality service and effective communication with customers. My experience includes processing shipping documents, resolving shipment issues, and maintaining organized records, which has significantly improved operational efficiency.
Previously, I served as a Shipping Clerk and Sales Assistant at 11R Sales, where I collaborated with the warehouse team to ensure timely order fulfillment. I implemented new shipping procedures that reduced errors and improved customer satisfaction. My role involved training new employees and maintaining positive relationships with carriers, which contributed to reliable transportation services.
With a GED from Eagle High School, I have developed strong organizational skills and a proactive approach to problem-solving. I am fluent in Spanish, which enhances my ability to communicate effectively with diverse customers. I am passionate about delivering exceptional service and continuously improving processes in the shipping and logistics industry.
Experience
Work history, roles, and key accomplishments
Shipping Coordinator
MSI International
Jan 2024 - Present (1 year 6 months)
Responsible for shipping various products including tile, flooring, and countertops. Manages customer communication via email and phone to ensure high-quality service.
Shipping Clerk/Sales Assistant
11R Sales
Jul 2017 - Sep 2024 (7 years 2 months)
Processed and prepared shipping documents, including bills of lading, invoices, and customs forms. Collaborated with the warehouse team to ensure timely picking, packing, and shipping of customer orders.
Customer Service Associate
Walmart
Mar 2015 - Jul 2017 (2 years 4 months)
Processed returns and exchanges efficiently, maintaining accurate records and inventory levels. Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service.
Education
Degrees, certifications, and relevant coursework
Eagle High School
GED, General Studies
1999 - 2000
Completed the General Educational Development (GED) program, demonstrating proficiency across core academic subjects. This credential signifies a strong foundation in essential knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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