Jonnie Lockhart
@jonnielockhart
Learning & Development professional passionate about enhancing customer service.
What I'm looking for
I am a Learning & Development professional with over 5 years of experience in the Hospitality Industry. My journey has been driven by a strong passion for customer service and a commitment to enhancing processes and operations within organizations. Currently, I serve as the Associate Director of Learning & Development at Atlantis Paradise Island, where I support the VP in planning and delivering training programs that align with our business objectives.
Throughout my career, I have led instructional design initiatives, trained new employees, and implemented data-driven decision-making strategies that have resulted in informed business choices and positive outcomes. My expertise in data analysis has allowed me to generate insightful reports and visualizations using tools like Power BI and Smartsheet, effectively communicating trends and metrics that drive our department's success.
Prior to my current role, I held positions such as District Sales Manager and Research & Statistics Coordinator at the Bahamas Ministry of Tourism, where I honed my skills in sales, marketing, and operational analysis. I am dedicated to fostering strong partnerships and ensuring long-term business relationships, and I continuously seek opportunities to optimize recruitment strategies and enhance organizational effectiveness.
Experience
Work history, roles, and key accomplishments
Associate Director of Learning & Development
Atlantis Paradise Island
Jul 2022 - Present (3 years)
Supports VP in planning, designing, and delivering L&D training programs aligned with business objectives. Leads instructional design, trains new employees, implements data-driven strategies, and generates reports using tools like Power BI and Smartsheet.
Research & Statistics Coordinator
Bahamas Ministry of Tourism
Sep 2019 - Jul 2022 (2 years 10 months)
Cross-trained with HR to evaluate operational practices, partnered with Airlift Division for data entry and reporting, and analyzed Covid-19 test lab reports while maintaining confidentiality of sensitive data.
District Sales Manager
Bahamas Ministry of Tourism
Jun 2021 - Jul 2022 (1 year 1 month)
Operated as the primary contact for sales and marketing initiatives, represented The Islands of The Bahamas at industry events, and developed partnerships with key clients to ensure long-term business relationships.
Education
Degrees, certifications, and relevant coursework
City, University of London
Master of Science, Organizational Psychology
2017 - 2019
Completed a Master of Science in Organizational Psychology, focusing on the application of psychological principles to organizational settings, enhancing employee performance and well-being.
Northeastern University
Bachelor of Science, Psychology
2013 - 2017
Earned a Bachelor of Science in Psychology with a minor in Spanish, studying human behavior, mental processes, and the impact of language on communication and cognition.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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