Jon Napolitano
@jonnapolitano
I build reliable fintech and financial operations across banking, client onboarding, and process improvement.
United StatesWhat I'm looking for
I'm supporting customer and transaction-related workflows at Jackpot.com while coordinating issue resolution, quality checks, and cross-functional communication in a fast-paced fintech startup.
My background spans financial consulting at Flagstar Bank, high-volume servicing and compliance documentation at JPMorgan Chase, and consumer banking, lending, fraud resolution, and onboarding at Wells Fargo. I've used Salesforce, Fiserv, Power BI, and account analytics to manage client relationships, improve execution, and identify relationship opportunities.
I've also led branch sales and operations at Enterprise Mobility and manage financial records, vendor payments, and operating data for residential property accounts at West Harbor Properties. I'm completing an MBA in Financial Technology and moving toward operational ownership across fintech, financial services, and business operations.
Experience
Work history, roles, and key accomplishments
Property Operations Manager
WestHarbor Properties
Mar 2026 - Jun 2026 (3 months)
Managing residential properties across Long Island, collecting rent, managing vendors and building projects
Operations Specialist
Jackpot.com
Aug 2026 - Present (0 months)
Support day-to-day fintech and lottery operations in a fast-paced startup environment, helping maintain accurate execution of customer and transaction-related workflows. Coordinate operational issue resolution, quality checks, and cross-functional communication to support a reliable customer experience.
Helping clients with their financial needs
Helping clients with financial needs, planning and goals.
Helping clients with financial needs, planning and goals, cross selling credit products and helping with monetary transactions
Helping to operate and run multiple busy rental car branches and help customers find insurance products
Education
Degrees, certifications, and relevant coursework
Wilmington University
Master of Business Administration, Financial Technology
Pursuing an MBA with a Financial Technology concentration, expected December 2026.
Molloy College
Bachelor of Science , Marketing and Psychology
2017 - 2020
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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