Open to opportunities

Alexandra Adam

@alexandraadam

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Strategic Customer Success Program Manager with expertise in SaaS and AI.

Romania

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What I'm looking for

I am looking for a role that fosters collaboration, values customer success, and offers opportunities for professional growth.

I am a Strategic Customer Success Program Manager with a proven track record in building scalable programs across SaaS and AI-native solutions. My experience at Juniper Networks has equipped me with the skills to own the Customer Success adoption track, where I design tailored adoption steps, build user personas, and shape effective communication strategies. I am passionate about driving adoption growth and lifecycle automation, ensuring that customers achieve their desired outcomes efficiently.

Throughout my career, I have successfully led multi-channel onboarding programs and developed automation workflows in Totango to support scalable success motions. My collaborative approach has allowed me to partner cross-functionally with product, marketing, and support teams to enhance customer engagement and retention. I take pride in mapping full customer journeys to identify friction points and implementing improvements that align with customer needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Program Manager

Current

Juniper Networks

Apr 2023 - Present (2 years 3 months)

Owned the Customer Success adoption track for Juniper’s AI-native Services portfolio, designing adoption steps, building user personas, shaping external communication strategies, and identifying the most effective adoption channels per solution. Led scaled Customer Success programs across SaaS and Services portfolios, focused on improving onboarding, engagement, and lifecycle experience across glo

Customer Onboarding Customer Engagement Totango Salesforce SaaS

Customer Success Manager

Bytex Technologies

Oct 2019 - Mar 2023 (3 years 5 months)

Led end-to-end customer onboarding and kick-off processes. Conducted structured health assessments (NPS, CSAT) to evaluate satisfaction, track trends, and proactively identify service risks.

Customer Onboarding NPS CSAT Client Relationship Management Escalation Management Churn Prevention Market Research Totango Salesforce

HR Manager

Bytex Technologies

Mar 2016 - Oct 2019 (3 years 7 months)

Responsible for the growth and fortification of the team, overseeing the expansion of our technical staff, from 10 to over 80 team members. Pioneered the recruitment and selection process, conducting interviews, shortlisting, leading debriefings and follow-ups.

Recruitment HR strategy Employee Engagement Employer Branding Interviewing HR Policies Team Expansion

HR Consultant

Cynny S.p.A.

Mar 2014 - Oct 2016 (2 years 7 months)

Led recruitment for diverse roles, managing profiles, interviews, and follow-ups. Drove initiatives for improved engagement and positive work environments.

Recruitment Interviewing Employee Engagement Internal Policies HR Consulting

Education

Degrees, certifications, and relevant coursework

Alexandru Ioan Cuza University

Graduate Diploma, Communication & Public Relations

Completed a Graduate Diploma in Communication & Public Relations. Focused on developing strategic communication skills and understanding public relations principles.