Jonathan Wright
@jonathanwright
Customer-focused cashier and customer service professional, skilled in transactions, conflict resolution, and loyalty-building.
What I'm looking for
I’m a customer-centric cashier with proven experience processing transactions, engaging customers, and maintaining a meticulous checkout experience. I’ve resolved disputes proficiently, driving positive outcomes and strengthening customer trust, which contributed to improved customer loyalty ratings.
Beyond the register, I’ve worked as a Customer Service Representative, Reservation Agent, and Customer Tech Support Representative—building confidence in fast-paced service environments and clear communication. I’m eager to bring my conflict-resolution expertise, office and document preparation skills, and tourism knowledge to a team that values customer satisfaction and continuous learning.
Experience
Work history, roles, and key accomplishments
Cashier
Shamrock Cloverleaf Mart
Oct 2025 - Present (7 months)
Provided customer-focused checkout support by processing transactions accurately and maintaining a meticulous customer service experience. Resolved customer disputes professionally to preserve trust and improve shopping satisfaction.
Customer Service Representative
Advanced Call Center Technologies
Sep 2024 - Aug 2025 (11 months)
Supported customers in a fast-paced call center environment by addressing inquiries and resolving issues with clear communication. Maintained a customer-centric approach to ensure positive outcomes and strengthen customer confidence.
Reservation Agent
Conversion International Limited
Feb 2022 - Jan 2024 (1 year 11 months)
Managed customer reservations by accurately handling booking requests and maintaining clear communication throughout the service process. Ensured disputes were handled constructively to support a reliable customer experience.
Customer Tech Support Representative
Teleperformance
Sep 2021 - Dec 2022 (1 year 3 months)
Provided technical support to customers by troubleshooting issues and guiding users to resolution. Used strong communication and dispute-resolution skills to keep customer interactions positive and productive.
Education
Degrees, certifications, and relevant coursework
University of the West Indies (UWI)
Certificate, Tourism Management
Pursuing or completing a Certificate in Tourism Management with an expected end year of 2026.
Tourism Product Development Company
Certificate, Tourism Product Development
Completed a Certificate in Tourism Product Development in 2025.
New Era Business College
Completed studies at New Era Business College in 2019.
Caribbean Examinations Council (CXC)
Caribbean Secondary Examination Certificate (CXC)
Earned the Caribbean Secondary Examination Certificate (CXC) in 2019.
Irwin High School
Completed studies at Irwin High School in 2018.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Jonathan ?
You can contact Jonathan and 90k+ other talented remote workers on Himalayas.
Message JonathanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
