Open to opportunities

Jonathan Wright

@jonathanwright

Customer-focused cashier and customer service professional, skilled in transactions, conflict resolution, and loyalty-building.

Jamaica

Message

What I'm looking for

I’m looking for a fast-paced retail or service role where I can use my customer service, transaction processing, and conflict-resolution skills to improve satisfaction and loyalty, while continuing to grow through training and new responsibilities.

I’m a customer-centric cashier with proven experience processing transactions, engaging customers, and maintaining a meticulous checkout experience. I’ve resolved disputes proficiently, driving positive outcomes and strengthening customer trust, which contributed to improved customer loyalty ratings.

Beyond the register, I’ve worked as a Customer Service Representative, Reservation Agent, and Customer Tech Support Representative—building confidence in fast-paced service environments and clear communication. I’m eager to bring my conflict-resolution expertise, office and document preparation skills, and tourism knowledge to a team that values customer satisfaction and continuous learning.

Experience

Work history, roles, and key accomplishments

Current

Cashier

Current

Shamrock Cloverleaf Mart

Oct 2025 - Present (7 months)

Provided customer-focused checkout support by processing transactions accurately and maintaining a meticulous customer service experience. Resolved customer disputes professionally to preserve trust and improve shopping satisfaction.

Transaction Processing Customer Service Checkout Support Conflict Resolution Customer Engagement Communication Skills Attention To Detail Microsoft Excel

Customer Service Representative

Advanced Call Center Technologies

Sep 2024 - Aug 2025 (11 months)

Supported customers in a fast-paced call center environment by addressing inquiries and resolving issues with clear communication. Maintained a customer-centric approach to ensure positive outcomes and strengthen customer confidence.

Customer Support Communication Skills Conflict Resolution Problem Solving Customer Service Microsoft Word Microsoft Excel AI Tools

Reservation Agent

Conversion International Limited

Feb 2022 - Jan 2024 (1 year 11 months)

Managed customer reservations by accurately handling booking requests and maintaining clear communication throughout the service process. Ensured disputes were handled constructively to support a reliable customer experience.

Customer Service Communication Skills Conflict Resolution Attention To Detail Customer Engagement Microsoft Word Microsoft Excel

Customer Tech Support Representative

Teleperformance

Sep 2021 - Dec 2022 (1 year 3 months)

Provided technical support to customers by troubleshooting issues and guiding users to resolution. Used strong communication and dispute-resolution skills to keep customer interactions positive and productive.

Technical Support Customer Service Troubleshooting Conflict Resolution Communication Skills Microsoft Excel Microsoft PowerPoint