At UniFirst Corporation, I advanced from Route Service Representative to Route Service Supervisor and Route Service Manager. As Route Service Manager, I directed daily service operations for 12 Route Service Representatives supporting more than 300 customer accounts.
I coordinated staffing, route coverage, and service priorities, and managed customer retention, contract renewals, service recovery, and escalations. I also led onboarding, coaching, employee development, and performance management.
I partnered with production, administration, and leadership teams to resolve service issues and maintain operational consistency. I use Microsoft 365 and generative AI tools to organize information, develop repeatable workflows, and support day-to-day productivity.
