At epay, a Euronet Worldwide Company, I directed projects from inception through production release across the US, Southeast Asia, and Australia. I led teams of 12 developers on Service Desk and Jira Service Desk platforms and five developers on internal US initiatives.
I spearheaded Jira Rovo automations and used GitHub Copilot and Gemini to automate manual processes, increasing team velocity by 20%. I also managed Jira workflows, portfolios, projects, permissions, boards, and dashboards.
Earlier at epay, I worked as a Tier 3 Software Engineer and Software Engineer, reviewing and approving production code and maintaining C# applications, transactional databases, and reporting systems. My experience also includes software development and QA at SIMAN, along with Tier 3 technical support at Dell El Salvador.
