Open to opportunities

Jonas Bueno

@jonasbueno

Message

Aspiring systems analyst with a focus on technical support.

Brazil

Message

What I'm looking for

I seek a role that fosters professional growth in IT, allowing me to leverage my skills and contribute to team success.

I'm Jonas Bueno, a dedicated systems analyst currently pursuing my degree in Analysis and Development of Systems. With hands-on experience in technical support, I have developed a strong foundation in troubleshooting and problem-solving, particularly in hardware and software environments. My recent role as a Junior Technical Support Analyst at Itaú allowed me to hone my skills in customer service and technical assistance, ensuring smooth operations for our clients.

In addition to my professional experience, I have completed various certifications, including Dev Junior and courses in HTML, CSS, and JavaScript. My passion for technology drives me to continually learn and adapt to new challenges. I am eager to contribute my skills and collaborate with a team that values innovation and excellence in the field of Information Technology.

Experience

Work history, roles, and key accomplishments

Current

Técnico de Suporte Sênior

Current

Instituto Sírio-Libanês

Apr 2023 - Jun 2024 (1 year 2 months)

Provided both on-site and remote technical support for hospital systems, focusing on software and hardware issues to ensure smooth operations.

Technical Support Hospital Systems

Analista de Suporte Técnico Júnior

Itaú

Mar 2023 - Jun 2024 (1 year 3 months)

Responsible for providing technical support to agencies, assisting with customer inquiries, and managing software installations and configurations. Utilized tools like SCCM and Landesk for efficient support.

SCCM LANDesk Customer Support Installation Technical Support