andrew dos santos
@andrewdossantos
I resolve infrastructure incidents and support users across Active Directory, networks, VPN, and Service Desk.
BrazilWhat I'm looking for
I've supported users and resolved critical incidents at DXC Technology, Fundação José Silveira, and Konecta, working across remote and on-site IT support environments.
I configure computers and software, maintain hardware inventory, support TCP/IP networks, VPNs and network printers, and administer Active Directory. I'm currently studying Systems Analysis and Development while building skills in Java, JavaScript, HTML, CSS, Git, and GitHub.
Experience
Work history, roles, and key accomplishments
Analista de Suporte
Konecta
Jan 2026 - May 2026 (4 months)
Provided remote and on-site support, configured computers and software, and resolved network incidents.
Education
Degrees, certifications, and relevant coursework
Universidade Salvador (UNIFACS)
Bachelor's Degree, Análise e Desenvolvimento de Sistemas
2022 -
Pursuing a degree in Systems Analysis and Development, focusing on software development and IT infrastructure.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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