Looking for a job

João Guilherme Silva Carmo

@jooguilhermesilvacar

Support Analyst at Senior Sistemas, handling system testing and client support while transitioning toward QA and cybersecurity.

Brazil

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What I'm looking for

I'm seeking an internship at a technology company where I can apply my analytical and technical experience to system quality and security.

At Senior Sistemas, I provide technical support to clients and test systems, validating functionality before release and contributing to fewer recurring support requests.

At Ileva Gestão Inteligente, I identified implementation errors and functionality issues, supported client onboarding from implementation through autonomous operation, and performed manual system tests before production delivery.

I'm studying Software Engineering at UniGOIÁS and building complementary skills in Java, software testing, and Quality Assurance. I'm interested in applying my technical and analytical experience to QA, cybersecurity, and penetration testing.

Experience

Work history, roles, and key accomplishments

Current

Analista de Suporte

Current

Senior Sistemas

Jun 2026 - Present (4 months)

Provided technical support and system testing, validating functionalities before release. Managed full ticket lifecycle via Zendesk and applied KCS methodology for documentation.

Zendesk KCS Scrum Testes De Software Suporte Técnico

Técnico de Suporte / Analista de Suporte de TI

Ileva Gestão Inteligente

Nov 2024 - Aug 2026 (1 year 9 months)

Identified implementation errors and functionality failures proactively, onboarding new clients and training new collaborators. Executed manual system tests and provided consultative support.

Implantação De Sistemas Pruebas Manuales Onboarding Treinamento Suporte Ao Cliente Metodologias Ágeis