Jomelyn Uligan
@jomelynuligan
Virtual Assistant at IHG Hotels & Resorts managing guest inquiries, escalations, and case documentation.
PhilippinesWhat I'm looking for
At IHG Hotels & Resorts, I manage guest inquiries and escalations through email and phone, coordinating with hotels and stakeholders to resolve concerns.
I maintain case documentation and customer records, track follow-ups, and draft professional correspondence and service recovery responses.
As Interim Team Manager, I supervised daily operations, supported team members, and assisted with escalated cases and quality reviews.
At Sitel Philippines, I assisted customers with banking inquiries and account services, resolved disputes, and supported fraud prevention and account security measures.
Experience
Work history, roles, and key accomplishments
Managed guest inquiries and escalations via email and phone, coordinated with hotels and stakeholders to resolve concerns, and maintained accurate case documentation and customer records.
Supervised team performance and daily operations, coached team members, assisted with escalated cases and quality reviews, and prepared performance feedback and operational reports.
Customer Service Representative
Sitel Philippines
Jan 2008 - Jan 2021 (13 years)
Assisted customers with banking inquiries and account services, resolved disputes and account-related concerns, and supported fraud prevention and account security measures.
Education
Degrees, certifications, and relevant coursework
Saint Louis University
Bachelor of Science, Electronics and Communications Engineering
1998 - 2003
Pursued a Bachelor of Science in Electronics and Communications Engineering at Saint Louis University from 1998 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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