Jomar Cipriano
@jomarcipriano
I resolve customer and technical support issues across high-volume service channels.
PhilippinesWhat I'm looking for
I've supported customers and clients across reservations, bookings, account troubleshooting, orders, and product inquiries through inbound and outbound calls.
At Alorica, I spent nearly five years supporting Pitney Bowes UK clients, diagnosing technical issues, using troubleshooting resources, and escalating complex problems to field engineers. At 24/7 Intouch, I supported Yankee Candle customers while managing high-volume calls and documenting interactions in CRM software.
Experience
Work history, roles, and key accomplishments
Customer Service Expert & Technical Support Specialist
Jomar Cipriano
Customer service expert and technical support specialist with experience in consumer care and technical support roles.
Education
Degrees, certifications, and relevant coursework
STI College
Associate of Science, Information Technology
Associate of Science in Information Technology from STI College.
Our Lady of Lourdes College Foundation
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Our Lady of Lourdes College Foundation.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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