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@edoliverbataclan
Creative graphic designer with expertise in e-commerce and customer service.
I am a dedicated graphic designer and customer service professional with over a decade of experience in e-commerce and creative design. My journey began as a Junior Graphic Artist, where I honed my skills in creating visually appealing marketing materials and digital content. Over the years, I transitioned into freelance graphic design, collaborating with diverse clients to craft unique branding solutions that resonate with their target audiences.
In my recent role as a Customer Service Agent for an Australian e-commerce business, I excelled in resolving customer inquiries and enhancing user experience. My commitment to customer satisfaction led to improved brand loyalty and positive online reputation management. I thrive in dynamic environments where I can leverage my creative flair and technical proficiency to deliver innovative solutions that exceed client expectations.
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Work history, roles, and key accomplishments
Self Employed
Jan 2020 - Present (5 years 10 months)
As a Freelance Graphic Artist/Designer, I have had the opportunity to work with a wide array of clients from both local and international markets. My work covers various industries, each with its own unique demands, which allows me to customize my creative approach to fit the specific needs of every project. My freelance career has honed my ability to adapt quickly to different styles and project
Picnic Time
Jan 2021 - Mar 2025 (4 years 2 months)
As a Remote Production Artist, I work closely with design teams from anywhere, ensuring that all creative materials are prepared perfectly for production. I handle everything from refining layouts to optimizing assets, making sure the final product is pixel-perfect and ready for print or digital use.
STEP ONE
Jan 2021 - Mar 2025 (4 years 2 months)
As a Customer Service Agent at Step One, an Australian eCommerce business, I was dedicated to resolving customer inquiries and addressing issues efficiently through both email and live chat. My daily tasks involved handling a variety of customer messages and strengthening their brand identity. In addition to resolving customer concerns, I played a key role in managing the brand’s online reputation
Tiger Resort Leisure & Entertainment Inc.
Jan 2015 - Dec 2020 (5 years 11 months)
As a Premium Marketing Host in Casino Marketing, I assisted and collected detailed information from players of all levels—new, regular, VIP, and VVIP—and accurately recorded this data in the casino's database. I provided clear explanations of all promotional offers, helping players fully understand and take advantage of them. In addition to these duties, I emceed various casino events, bringing en
Tiger Resort Leisure & Entertainment Inc. (Okada Manila)
Jan 2015 - Dec 2020 (5 years 11 months)
As a Premium Marketing Host in Casino Marketing, I assisted and collected detailed information from players of all levels—new, regular, VIP, and VVIP—and accurately recorded this data in the casino's database. I provided clear explanations of all promotional offers, helping players fully understand and take advantage of them.
Kabayan Outsourcing Phil. Inc.
Jan 2012 - Dec 2015 (3 years 11 months)
As a Team Leader at Kabayan Remit, a UK-based financial business and remittance center, I managed client interactions across phone calls, email, live chat, and SMS. I ensured that client concerns were addressed promptly, maintaining high service standards and building strong relationships. I also provided the co-owner with detailed email reports and updates on key developments and operational perf
International Data Conversion Solutions Inc. (IDCSI)
Jan 2009 - Dec 2012 (3 years 11 months)
As the Point of Contact, I started my shift an hour before the agents to ensure a smooth start to the day. This early start allowed me to promptly respond to client emails, addressing any concerns or inquiries. My primary responsibilities included downloading and organizing the necessary documents for the agents, ensuring they were well-prepared for their tasks.
MAXPOSURE Advertising System
Jan 2004 - Dec 2009 (5 years 11 months)
In my role as a Sales and Marketing Associate and Junior Graphic Artist, I handle a range of tasks that drive business growth and maintain brand integrity. I research potential clients, craft persuasive sales presentations, and build strong client relationships. As a Junior Graphic Artist, I create visually appealing assets that ensure consistent brand representation across all platforms.
MAXPOSURE Advertising System
Jan 2004 - Dec 2009 (5 years 11 months)
In my role as a Sales and Marketing Associate and Junior Graphic Artist, I handle a range of tasks that drive business growth and maintain brand integrity. I research potential clients, craft persuasive sales presentations, and build strong client relationships. As a Junior Graphic Artist, I create visually appealing assets that ensure consistent brand representation across all platforms.
Degrees, certifications, and relevant coursework
Not specified, Not specified
This section of the resume focuses on professional experience and skills rather than formal education. It details various roles in customer service, graphic design, and marketing, highlighting responsibilities and achievements in these fields.
Software and tools used professionally
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