Ish esca
@ishesca
Detail-oriented professional with experience in content moderation and customer service.
What I'm looking for
I am a detail-oriented professional with a Bachelor of Multimedia Arts and extensive experience in content moderation and customer service. My journey has equipped me with strong communication skills and a knack for problem-solving, allowing me to enhance user experiences in dynamic environments. I have a proven track record of managing and reviewing online content for appropriateness while delivering exceptional support to customers.
In my recent role as a Virtual Assistant specializing in website design, I designed and developed user-friendly websites, ensuring a seamless visual experience across various devices. My collaboration with clients to capture their vision and optimize website performance has been instrumental in enhancing user engagement. Additionally, my experience as a Technical Support Specialist has honed my ability to resolve software and hardware issues efficiently, contributing to improved product performance and customer satisfaction.
Currently, I serve as a Content Moderator, where I review and moderate user-generated content to ensure compliance with community guidelines. My commitment to maintaining platform integrity and enhancing user experience drives my work ethic. I am eager to leverage my diverse skill set in a role that values creativity, collaboration, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Content Moderator
Concentrix
Oct 2023 - Present (1 year 8 months)
Reviewed and moderated user-generated content across various platforms to ensure compliance with community guidelines and standards. Identified and escalated inappropriate material, maintained accurate records, and provided feedback for policy improvement.
Virtual Assistant
Dan's Art
Jan 2022 - Apr 2023 (1 year 3 months)
Designed and developed user-friendly websites, ensuring a seamless visual experience across various devices. Collaborated with clients to capture their vision, created wireframes and prototypes, optimized website performance and SEO, and maintained up-to-date knowledge of design trends.
Technical Support Specialist
Sitel
Nov 2020 - Apr 2021 (5 months)
Provided technical support and troubleshooting assistance to end users, resolving software and hardware issues efficiently. Documented incidents and solutions in a ticketing system, contributing to knowledge base enhancements.
Education
Degrees, certifications, and relevant coursework
Google Digital Garage
Certificate, Digital Marketing
2022 - 2022
Completed the Fundamentals of Digital Marketing course, gaining expertise in key concepts such as SEO, PPC, email marketing, and social media strategies. Developed skills in analyzing digital marketing metrics, creating effective marketing campaigns, and understanding target audience behaviors to enhance online presence.
Tesda
Certificate, Digital Literacy
2022 - 2022
Completed the Microsoft Digital Literacy course, gaining essential skills in computer basics, internet navigation, digital communication, and online safety. Developed proficiency in using productivity software, improving the ability to create and manage documents, spreadsheets, and presentations for effective workplace communication and collaboration.
Tesda
Certificate, Financial Management
2020 - 2020
Acquired skills in budgeting, tracking expenses, and financial planning through interactive modules and practical exercises. Developed a strong understanding of personal finance management, investment strategies, and debt reduction techniques, enabling informed decision-making and effective resource allocation for long-term financial stability.
University of Batangas
Bachelor of Multimedia Arts, Multimedia Arts
2015 - 2019
Completed a Bachelor of Multimedia Arts, gaining expertise in graphic design, animation, video production, and web development. Engaged in collaborative projects, enhancing skills in creative problem-solving and effective communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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