john wardell
@johnwardell
I support people’s goals while delivering dependable customer and community care.
What I'm looking for
At RDSP Community Work and Independence, I support individuals with cooking, cleaning, conflict resolution, and personal-goal achievement. I also use Microsoft Office to maintain schedules, budgets, and plans across staff members.
I’ve delivered customer service for EG America Cumberland Farms in Fort Edward and Queensbury, resolving inquiries, billing issues, technical website problems, and online orders. Customers regularly thanked me for being polite and efficient, and I contributed process improvements to reduce handling time.
As owner/operator of Champ Vapes, I handled all retail employee duties until nicotine-vape taxes made the products unaffordable for my customer base.
My background also includes maintenance, standard assembly, warehouse work, retail sales, food handling, caregiving, and supporting people with disabilities. I bring First Aid, CPR, ServSafe, EPA, and driver’s license credentials to hands-on work.
Experience
Work history, roles, and key accomplishments
Community Work and Independence
RDSP
Jan 2025 - Present (1 year 7 months)
Assisted individuals in achieving personal goals, managed schedules and budgets, and resolved conflicts while maintaining composure.
Customer Service Representative
EG America Cumberland Farms
Jun 2024 - Jan 2025 (7 months)
Provided exceptional customer service, resolved issues, and ensured satisfaction. Handled billing inquiries and contributed to team success.
Owner/Operator
Champ Vapes
Aug 2018 - Jan 2020 (1 year 5 months)
Managed all aspects of a retail vape shop until tax changes made products unaffordable for customers.
Standard Assembly
Medline Industries
Performed standard assembly tasks in a manufacturing setting.
Maintenance Worker
Crandall Public Library
Performed maintenance duties at a public library.
Education
Degrees, certifications, and relevant coursework
SUNY Adirondack
Associate's degree, European History
2014 - 2016
Pursued an Associate's degree in European History, gaining knowledge in historical analysis and research.
Queensbury Senior High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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