Open to opportunities

John Rigo

@johnrigo

IT Systems Administrator at Abby Care, supporting global IT operations and administering secure access, devices, and business applications.

Philippines

Message

At Abby Care, I support the stability, security, and day-to-day operation of IT infrastructure and business applications for a globally distributed workforce. As an IT Systems & Support Specialist, I administered Jira Service Management and managed device platforms including Rippling, Jamf Now, Jamf Pro, and Kandji.

At Atlassian, I administered SaaS applications and access through Active Directory, Google Workspace, AWS IAM, CyberArk, and Okta, and handled software procurement and licensing. Earlier, I led access management work at Tata Consultancy Services and provided technical support at Thomson Reuters and other organizations.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Administrator

Current

Abby Care

Aug 2026 - Present (2 months)

Worked as IT Systems Administrator at Abby Care.

IT Systems & Support Specialist

Abby Care

Dec 2025 - Aug 2026 (8 months)

Serve as a key technical resource responsible for maintaining the stability, security, and day-to-day support of core IT infrastructure and business applications for a globally distributed workforce. Act as the primary escalation point for Level 1 and Level 2 technical issues, managing incidents and service requests through Jira Service Management from intake to resolution, while ensuring a high s

Software and Systems Admin - Senior Associate

Atlassian

Mar 2017 - Dec 2024 (7 years 9 months)

Access management:
-Leveraged Identity Provider (IDP) systems—including Active Directory, GSuite, AWS IAM, CyberArk and Okta—to streamline secure user authentication and access management across enterprise applications, including implementing SAML integrations for seamless Single Sign-On (SSO) solutions.
-Provisions access to applications via Active Directory roles and access groups
-Maintain accu

Access Management / Team Lead

Tata Consultancy Services

Apr 2015 - Feb 2017 (1 year 10 months)

Responsible for the completion of tasks that constitute the day to day operations of the Accounts and Access Services with regards to Active Directory objects and applications.
Responsible for doing tasks that are generated from IT Service Management tool as well tasks that are driven from various procedures to ensure all Active Directory objects and application transactions are in compliance. As

Helpdesk Engineer

Tata Consultancy Services

Sep 2013 - May 2015 (1 year 8 months)

-Provide comprehensive first-tier phone support for the efficient resolution of technology problems and requests
-Provide complex and unique technical troubleshooting assistance to employees across global business units.
-Accurately assesses and records problems in the problem management tool.
-Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/r

Global Service Desk Analyst

Thomson Reuters

Aug 2011 - Aug 2013 (2 years)

Primary IT service called for in IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees.

Mobile Technical Support

24/7 Customer

Mar 2011 - Jul 2011 (4 months)

Providing customer service and technical support to Optus mobile phone users in Australia.

Oral Communication Teamwork Customer Service Communication Skills Analytical Skills Problem Solving Spoken English Daily Operations Coaching IT Creative Problem Solving

Desktop Support 1

TeleTech

Dec 2008 - Dec 2010 (2 years)

Providing excellent technical support to Consumer HP laptop users in the USA parts of Canada and Latin America. From simple installations to hardware and software troubleshooting.