John Mwangi
@johnmwangi11
I keep enterprise networks, devices, and service desks running reliably.
KenyaWhat I'm looking for
At Datacomm Systems & Solutions, I monitor network connectivity and hardware infrastructure across schools, hospitals, and corporate offices, delivering first-line incident response and restoring ICT services. I install and maintain desktops, printers, network devices, and Dahua and Hikvision CCTV systems while keeping clients informed during disruptions.
I've also completed remote AI data annotation for Remotasks (Scale AI), labeling images and segmenting objects for machine learning and computer vision models. My work combines Windows and Linux support, network troubleshooting, operational documentation, and customer-focused service desk support.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Datacomm Systems & Solutions
Feb 2022 - Present (4 years 6 months)
Monitored network systems and hardware infrastructure to ensure continuous service availability. Performed first-line incident detection, logging, and resolution, and escalated unresolved issues per procedures.
AI Data Annotator
Remotasks (Scale AI)
Jan 2020 - Dec 2025 (5 years 11 months)
Performed image annotation tasks including bounding boxes and object segmentation to support machine learning model training. Maintained high accuracy and consistency in data labeling projects.
Education
Degrees, certifications, and relevant coursework
Maseno University
Diploma, Information Technology
2020 - 2023
Pursued a Diploma in Information Technology with coursework in networking, systems administration, database management, IT support, and information security.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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