Teresiah Kariuki
@teresiahkariuki
I label machine-learning data and resolve customer and technical support issues.
KenyaWhat I'm looking for
I'm currently annotating and validating image and text datasets for machine-learning models at iMerit, completing classification, tagging, bounding-box, segmentation, and object-detection tasks with accuracy.
At ADC Africa, I monitor telecom power systems, respond to environmental and technical alarms, manage incident tickets, and coordinate with field engineers, vendors, and operations teams to reduce site downtime.
Previously at Halipod Solutions, I delivered phone, email, and live-chat support, provided technical troubleshooting, maintained CRM records, and helped customers select products that met their needs.
Experience
Work history, roles, and key accomplishments
Data Annotator
Imerit
Jan 2025 - Present (1 year 7 months)
Annotated and labeled datasets for machine learning models, performing classification, categorization, and tagging with high accuracy. Conducted bounding box, segmentation, and object detection tasks.
NOC Officer
ADC Africa
Jan 2024 - Present (2 years 7 months)
Monitor telecom power systems to ensure consistent site availability and performance. Respond to real-time alarms, escalate faults, and coordinate with field engineers for timely resolution.
Customer Support Representative
Halipod Solutions
May 2021 - Nov 2023 (2 years 6 months)
Delivered customer support via phone, email, and live chat, resolving inquiries with a high satisfaction rate. Maintained accurate records of daily transactions and supported customers in product selection.
Education
Degrees, certifications, and relevant coursework
Kiriri University of Science and Technology
Bachelor of Science, Business Information Technology
2021 -
Grade: Second class honours, upper division
Pursued a Bachelor of Science in Business Information Technology, graduating with second class honours, upper division.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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