John Martin Baron
@johnmartinbaron
Experienced BPO technical support specialist with 14 years in customer service and VOIP.
GermanyWhat I'm looking for
I am an accomplished BPO professional with 14 years of progressive experience across customer service, underwriting support, collections, and technical support for VOIP and internet services.
I have worked as a Level 2 Technical Support Representative and IT Help Desk specialist supporting VOIP, Cisco, Webex, Engin VOIP, IPTEL, NBN, PSTN and related hardware, troubleshooting handsets, phones systems, and routers.
I have served as a product trainer and Subject Matter Expert, consistently earning strong customer satisfaction (CSAT) results and internal recognitions, while maintaining perfect attendance and positive team relationships.
I value fast learning, teamwork, and delivering exceptional client experiences, and I seek opportunities to apply my technical and leadership skills in growth-oriented organizations.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Cloudstaff Modern Workforce
Aug 2022 - Apr 2025 (2 years 8 months)
Provided L2 technical support for NexGen VoIP and internet clients, troubleshooting handsets, routers and network issues and ensuring CPNI compliance while handling inbound, outbound and chat; achieved consistent customer satisfaction.
Technical Support Representative
Sutherland Global Services
Aug 2018 - Jul 2022 (3 years 11 months)
Delivered multi-channel IT/VoIP support for 8x8 customers, resolving configuration, quality and provisioning issues, managing severity 1–3 cases and maintaining high CSAT under blended workload.
Customer Service Representative
iQor
Feb 2018 - Jul 2018 (5 months)
Handled inbound/outbound customer service for Sprint and American Home Shield, resolving billing, payments and troubleshooting issues while processing refunds and updating account records securely.
Customer Service Representative
Alorica
Aug 2017 - Feb 2018 (6 months)
Provided T-Mobile Gen Care support handling handset/network troubleshooting, billing disputes, upgrades and payments while maintaining accurate customer records and verifications.
ACPerformed outbound and inbound collections and underwriting support for Anthem Blue Cross and Origin Energy, securing payments, arranging payment plans and ensuring regulatory disclosures like GINA.
Customer Service Representative
TeleTech
Jan 2011 - Jul 2011 (6 months)
Supported T-Mobile Flexpay customers with billing, payments, handset troubleshooting and account management while processing upgrades and maintaining accuracy in customer records.
Online English Teacher
PNI Management
Taught English to Korean students via short-format lessons, delivering reading, writing and speaking instruction and providing written feedback on progress and behavior.
Education
Degrees, certifications, and relevant coursework
HUHoly Angel University
Bachelor of Science, Business and Accountancy
Activities and societies: Sports Editor of The Angelite; recipient of Most Rev. Pablo Virgilio S. David Scholarship
Completed a Bachelor of Science in Business and Accountancy with a major in Management and specialization in Marketing; graduated April 22, 2010.
Arayat Institute
High School Diploma, Secondary Education
Completed secondary education at Arayat Institute; graduated April 4, 2004.
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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